Erin Manson
Cherrybrook
Summary
Detail-oriented and compassionate Health and Medical Science graduate currently pursuing a Graduate Diploma in Psychology. Solid background in case management, health promotion and cross-cultural healthcare. Actively seeking a Health Care role to utilize expertise in patient care, NDIS, service coordination, and mental health. Passion for further specialization has led to aspire to pursue a Masters in Clinical Psychology.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Conrad Road Family Practice
- Current
- Welcomed patients, ensuring a friendly and professional front-desk experience
- Scheduled appointments and coordinated calendars for healthcare providers (Using BestPractice)
- Medicare billing
- Verified patient information, insurance details, and completed accurate documentation
- Managed high volumes of phone calls and emails, addressing patient inquiries promptly
- Maintained and updated medical records
- Supported administrative tasks in a fast-paced medical setting, demonstrating excellent organisational and multitasking abilities
- Care of those with complex health and mental health issues
Customer Service Manager
Kellyville Pets
12.2023 - Current
- Managed and trained a team, fostering a positive work environment and providing mentorship, which helped build strong interpersonal skills essential for working with youth
- Handled customer service in-person, over the phone, and via email, requiring excellent communication skills and the ability to de-escalate challenging situations
- Led team scheduling and coordination, ensuring smooth operations while handling multiple tasks, similar to managing a caseload of young people in a support role
- Worked to achieve KPIs and sales targets
- Working with children during school holidays
Customer Service Representative and Online Supervisor
Woolworths
03.2022 - 12.2023
- Assisted a diverse customer base with inquiries and issues, building strong problem-solving and communication skills transferable to working with young people facing challenges
- Coordinated online orders and managed a team during high-demand periods, developing my ability to work under pressure, manage time effectively, and lead by example
Pharmacy Assistant
Galston Pharmacy
01.2019 - 12.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacy staff with preparing medications and filling orders.
- Gained experience with NDIS patients and Residential Aged Care facilities, delivering Webster Packs.
Education
Bachelor of Health and Medical Science - Psychology, Health and Safety, Indigenous Health, Human Services, Cross-Cultural Competence, Case Management
Charles Sturt University
Skills
- Microsoft Office
- BestPractice
- POS software
- Mental Health Support
- Guidance
- Case Management
- Communication
- Empathy
- Problem-Solving
- Team Collaboration
- Cultural Competence
- Organisational Skills
- Time Management
- Active listening
Certification
CPR
Timeline
Customer Service Manager
Kellyville Pets
12.2023 - Current
Customer Service Representative and Online Supervisor
Woolworths
03.2022 - 12.2023
Pharmacy Assistant
Galston Pharmacy
01.2019 - 12.2021
CPR
Medical Receptionist
Conrad Road Family Practice
- Current
Bachelor of Health and Medical Science - Psychology, Health and Safety, Indigenous Health, Human Services, Cross-Cultural Competence, Case Management
Charles Sturt University
Similar Profiles
Caitlin RobsonCaitlin Robson
Senior Receptionist at Martins Road Family Medical PracticeSenior Receptionist at Martins Road Family Medical Practice
Harry Jack MotupalliHarry Jack Motupalli
Financial Administrative Assistant at Blackburn Road Medical PracticeFinancial Administrative Assistant at Blackburn Road Medical Practice
Claire CameronClaire Cameron
Student/Registered Veterinary Nurse at King's Road Veterinary PracticeStudent/Registered Veterinary Nurse at King's Road Veterinary Practice