Erin Mantel
Nyora,VIC
Summary
I see myself as a dynamic and results-oriented individual with a proven track record at Silverwater Resort, adept in bookkeeping and exceptional organization skills. I have excelled in enhancing customer satisfaction through effective communication and problem-solving. Skilled in both hospitality and accommodation, demonstrating a commitment to excellence and a passion for exceeding employer expectations.
Overview
5
5
years of professional experience
Work History
Receptionist
Silverwater Resort
San Remo, VIC
09.2023 - Current
- Maintained an organized filing system of guest information.
- Monitored office supplies inventory.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answering phone calls efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Cafe Server
Caldermeade Farm and Cafe
Caldermeade , VIC
08.2023 - 02.2025
- Resolved customer complaints in a professional manner.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Followed proper food handling procedures.
Private Undertakings
Wilson Domestic
Narre Warren, VIC
02.2022 - 08.2023
- Ensured that all paperwork was completed accurately and timely.
- Recorded vital and fiscal records and accounts.
- Reviewed files to check for complete and accurate information.
Customer Service Cashier
Woolworths
Koo Wee Rup, VIC
12.2019 - 05.2023
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
High School Diploma -
Newhaven College
Rhyll, VIC11-2022
Skills
- Bookkeeping
- Travel coordination
- File management
- Organization skills
- Phone etiquette
- Point-of-sale system
- Safe food handling
- Verbal and written communication
- Hospitality and accommodation
References
Rebecca Waycott - Silverwater Resort
0437576557
Jess Levitzohoff - Caldermeade
0411044829
Timeline
Receptionist
Silverwater Resort
09.2023 - Current
Cafe Server
Caldermeade Farm and Cafe
08.2023 - 02.2025
Private Undertakings
Wilson Domestic
02.2022 - 08.2023
Customer Service Cashier
Woolworths
12.2019 - 05.2023
High School Diploma -
Newhaven College
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