Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Mantel

Cranbourne

Summary

Enthusiastic, dynamic and results-oriented individual with a proven track record at Silverwater Resort, specializing in bookkeeping and organisation. Experienced in customer satisfaction through effective communication and problem-solving techniques. Demonstrated proficiency in the hospitality and accommodation sector, showcasing a commitment to excellence, problem solving and a passion for exceeding employer expectations.

Overview

6
6
years of professional experience

Work History

Cafe Server

Caldermeade Farm and Cafe
08.2023 - Current
  • Resolved customer complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
  • Followed proper food handling procedures.

Receptionist

Silverwater Resort
09.2023 - 05.2025
  • Maintained an organized filing system of guest information.
  • Monitored office supplies inventory.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answering phone calls efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Private Undertakings

Wilson Domestic
02.2022 - 08.2023
  • Ensured that all paperwork was completed accurately and timely.
  • Recorded vital and fiscal records and accounts.
  • Reviewed files to check for complete and accurate information.

Customer Service Cashier

Woolworths
12.2019 - 05.2023
  • Greeted customers and provided friendly customer service.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Maintained work area and kept cash drawer organized.
  • Provided excellent customer service by helping customers locate items they were looking for.

Education

High School Diploma -

Newhaven College
11-2022

Skills

  • Bookkeeping
  • Cash register operation
  • File management
  • Organization skills
  • Phone etiquette
  • Point-of-sale system
  • Verbal and written communication
  • Hospitality and accommodation
  • Hospitality service

Timeline

Receptionist

Silverwater Resort
09.2023 - 05.2025

Cafe Server

Caldermeade Farm and Cafe
08.2023 - Current

Private Undertakings

Wilson Domestic
02.2022 - 08.2023

Customer Service Cashier

Woolworths
12.2019 - 05.2023

High School Diploma -

Newhaven College
Erin Mantel