Erin Mantel
Cranbourne
Summary
Enthusiastic, dynamic and results-oriented individual with a proven track record at Silverwater Resort, specializing in bookkeeping and organisation. Experienced in customer satisfaction through effective communication and problem-solving techniques. Demonstrated proficiency in the hospitality and accommodation sector, showcasing a commitment to excellence, problem solving and a passion for exceeding employer expectations.
Overview
6
6
years of professional experience
Work History
Cafe Server
Caldermeade Farm and Cafe
08.2023 - Current
- Resolved customer complaints in a professional manner.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Followed proper food handling procedures.
Receptionist
Silverwater Resort
09.2023 - 05.2025
- Maintained an organized filing system of guest information.
- Monitored office supplies inventory.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answering phone calls efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Private Undertakings
Wilson Domestic
02.2022 - 08.2023
- Ensured that all paperwork was completed accurately and timely.
- Recorded vital and fiscal records and accounts.
- Reviewed files to check for complete and accurate information.
Customer Service Cashier
Woolworths
12.2019 - 05.2023
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
High School Diploma -
Newhaven College
11-2022
Skills
- Bookkeeping
- Cash register operation
- File management
- Organization skills
- Phone etiquette
- Point-of-sale system
- Verbal and written communication
- Hospitality and accommodation
- Hospitality service
Timeline
Receptionist
Silverwater Resort
09.2023 - 05.2025
Cafe Server
Caldermeade Farm and Cafe
08.2023 - Current
Private Undertakings
Wilson Domestic
02.2022 - 08.2023
Customer Service Cashier
Woolworths
12.2019 - 05.2023
High School Diploma -
Newhaven College
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