- I enjoy keeping busy and making the most of my free time, I work for Merivale on the weekends/evenings for extra cash and to help gain my experience and confidence with customer service
- I have been doing CrossFit for around 4 years now, and I attend twice a week
- I also do some hosting work on the weekend for properties around Sydney for a few hours, and I also have a talent representation for any extra work for films I can be involved in I have always been a fan of Acting an Drama from a very young age
Erin Masson
Bondi Junction,NSW
Summary
Hard-working, reliable, and motivated professional seeking an administration or resourcing role in Sydney. Skilled in teamwork, problem-solving, and maintaining a calm, confident approach in dynamic environments. Passionate about delivering excellent service and eager to take on new challenges that support professional growth and development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Facilities Administrator – Temp position
NESA – New South Wales Government Education Standards Authority
06.2025 - Current
- Conducted daily building operations including maintenance, security, stock check and health and safety to 900 staff members.
- Handled facilities helpdesk, responding to internal queries and requests and ensuring resolution within agreed timelines.
- Working closely with HR, Reception, IT and building managers to support smooth onboarding of new staff and existing staff.
- Understood NESA’s technology with security checks on staff, understanding how to set up cards for staff across NSW
- Contributed to office moves and space planning, managed the Art work of the building for CEO’s and Directors across the board as well as desk allocations.
- Manage office layouts, workstation assignments, and conference room use.
- Ensure compliance with government regulations (fire safety, ADA requirements, environmental standards).
Receptionist / Admin Concierge – Temp position
Genesis Motors
02.2025 - 06.2025
- Warmly welcomed customers into the studio, providing a premium first impression for Genesis Motors in the CBD.
- Acted as the first point of contact for all guest inquiries, offering assistance in a friendly and efficient manner.
- Generated daily leads for the sales consultants in the HQ
- Handled customer questions, queries, and complaints, ensuring timely and satisfactory resolutions.
- Delivered exceptional customer service by offering complimentary food and beverages to enhance the guest experience.
- Maintained a polished and professional reception environment to reflect the luxury brand image of Genesis Motors.
- Coordinated with internal departments to address customer needs and ensure seamless studio operations
Receptionist
Marriott Hotel
09.2024 - 01.2025
- Managed guest check-ins and check-outs, ensuring a smooth and welcoming experience
- Verified that rooms were clean, prepared, and ready for new guests
- Handled new reservations and updated booking systems accurately
- Managed financial transactions, including processing payments and banking
- Addressed guest queries and resolved complaints professionally and efficiently
- Assisted at the bar during peak hours to support operations and enhance customer service
Recruitment Consultant
Space Tech International
09.2023 - 09.2024
- Specialised in recruitment for the space industry, focusing on international space agencies, space consultancies, and engineering roles such as propulsion engineers and project engineers.
- Conducted around 50 calls per day to engage with highly skilled professionals and discuss career opportunities within the space sector.
- Built and maintained strong relationships with key industry professionals, including engineers, project managers, and technical specialists in the space market.
- Participated in weekly client-facing meetings with space agencies, consultancies, and private sector companies to understand recruitment needs and hiring strategies.
- Worked closely with international space organisations to match highly qualified candidates to niche and technical roles.
Account Manager
Yolk Recruitment
09.2022 - 09.2023
- Secured the role at Yolk Recruitment after delivering an impressive PowerPoint presentation on the FinTech market to the management team, showcasing deep industry knowledge and strategic insights.
- Operated predominantly within the Aerospace industry, sourcing talent for world-leading organisations
- Worked daily on onboarding documents for new contractors starting roles within the Aerospace industry
- Spoke to clients within our organisation daily on the administration that needs to be completed for the contractor
- Made several successful contract placements, both short and long-term, for top companies within the Aerospace, Space, and Defense sectors in the UK
- Worked closely with clients to understand their recruitment needs and deliver tailored solutions
- Contributed to Yolk Recruitment’s success by effectively sourcing high-quality candidates for a range of technical roles in specialised industries
Sales Team Leader and Online Marketing Agent
Situation Research & Insight
09.2021 - 09.2022
- Initially hired as an online marketing agent, contacting 300–400 Pan-European clients daily in the IT industry as part of the EMEA region
- Followed a script to invite clients to attend online webinars hosted by top-tier organisations like Google, Amazon, and Microsoft
- Promoted to Team Leader for the USA section after 5 months, leading a team of 20 agents
- Attended one month of leadership training and was responsible for motivating the team to achieve high lead generation targets whilst fostering a positive work environment
- Managed administration tasks, including end-of-day revenue calculations, to ensure smooth daily operations
Self-Employed Model
London agencies
01.2015 - 01.2021
- Signed with M&P after leaving school, building a strong portfolio through look-book shoots and castings.
- Gained international experience working with Burberry in Milan and walking in London, Milan, and Paris Fashion Weeks.
- Selected to walk in the Chanel Autumn/Winter Show in Sydney, showcasing industry recognition and gaining valuable experience.
Education
Arts Educational School
Chiswick, UK01.2016
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Orleans Park School
Twickenham, UK01.2013
Skills
- Strong communication and relationship-building with clients and stakeholders
- Business development and talent acquisition expertise
- Skilled in negotiation, recruitment strategies, and candidate management
- Leadership experience, including training and managing teams
- Proficient in administration, financial transactions, and CRM systems
- Ability to work under pressure while meeting targets and deadlines
Certification
- RSA Qualified
- First Aid Course (British Red Cross) November 2020
- Food Hygiene Level 2 and 3- November 2020
- Food Allergy Regulations- November 2023
- Exceptional Customer Service Programme September 2024
Interests
Timeline
Facilities Administrator – Temp position
NESA – New South Wales Government Education Standards Authority
06.2025 - Current
Receptionist / Admin Concierge – Temp position
Genesis Motors
02.2025 - 06.2025
Receptionist
Marriott Hotel
09.2024 - 01.2025
Recruitment Consultant
Space Tech International
09.2023 - 09.2024
Account Manager
Yolk Recruitment
09.2022 - 09.2023
Sales Team Leader and Online Marketing Agent
Situation Research & Insight
09.2021 - 09.2022
Self-Employed Model
London agencies
01.2015 - 01.2021
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Orleans Park School
Arts Educational School