Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ERIN MCBETH

Melbourne,Australia

Summary

Organised and customer-focused professional with seven years of experience in retail, including three years as a supervisor. Skilled in managing high-volume interactions, scheduling, and financial accuracy, while maintaining empathy and professionalism. Adept at multitasking in fast-paced environments, and supporting both clients and staff with efficiency. Brings strong interpersonal communication and administrative skills to contribute effectively to a healthcare setting.

Overview

7
7
years of professional experience

Work History

Retail Supervisor

Harris Scarfe
Wantirna South, Australia
05.2022 - Current
  • Delivered exceptional customer service, fostering a welcoming and supportive environment.
  • Streamlined payment processes, ensuring efficiency and accuracy — directly applicable to billing and Medicare rebate handling.
  • Managed high volumes of customer interactions during peak periods, demonstrating calmness and multitasking under pressure.
  • Conducted audits of cash registers and transactions with strong attention to detail and confidentiality.
  • Mentored and supported staff to maintain smooth operations and strong teamwork.

Retail Assistant

Harris Scarfe
Wantirna South, Australia
06.2018 - Current
  • Delivered personalized customer service by addressing individual needs, demonstrating the ability to create a welcoming and professional atmosphere for clients and visitors in a reception environment.
  • Managed a high volume of telephone enquiries with clear, professional communication and accurate call direction.
  • Handled administrative tasks including processing online orders and maintaining stock records with accuracy and efficiency.
  • Resolved customer concerns with empathy and professionalism, demonstrating calm problem-solving under pressure.

Education

Diploma - Nutrition

Australian Institute of Personal Trainers
Online
10.2024

High School Diploma -

Swinburne University of Technology
Wantirna South, Australia
12.2020

Skills

  • Customer service management
  • Handling complaints
  • Reliability
  • Employee training
  • Cash handling and reconciliation
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Multitasking
  • Customer satisfaction

References

References available upon request.

Timeline

Retail Supervisor

Harris Scarfe
05.2022 - Current

Retail Assistant

Harris Scarfe
06.2018 - Current

Diploma - Nutrition

Australian Institute of Personal Trainers

High School Diploma -

Swinburne University of Technology

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ERIN MCBETH