Summary
Overview
Work History
Education
Skills
Timeline
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Erin McClelland

Cronulla,NSW

Summary

Dynamic and customer-focused professional with proven expertise in data-informed decision-making, troubleshooting, and process optimization. Known for enhancing team productivity, streamlining operations, and fostering collaboration in fast-paced environments. Equipped with strong problem-solving abilities, excellent communication skills, and a commitment to continuous learning. Demonstrated success in delivering exceptional customer service and administrative support, including calendar management, scheduling, data entry, and database administration. Dedicated to driving team success and achieving organizational goals with enthusiasm and professionalism.

Overview

12
12
years of professional experience

Work History

Business Administration Assistant

ClearView Retractable Screens
07.2016 - 11.2024
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced team productivity by providing administrative support and coordinating schedules.
  • Provided exceptional customer service through timely communication and professional interactions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Pharmacy Assistant

Blooms The Chemist
01.2013 - 05.2019
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Merchandised over-the-counter goods and rotated stock.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.

Education

Certificate IV - Beauty/ Business

TAFE NSW
Gymea, NSW

High School Diploma -

Menai High School
Menai, NSW

Skills

  • Data-informed decision making
  • Strong ethical standards
  • Prioritization and scheduling
  • Customer-oriented mindset
  • Collaborative teamwork
  • Effective troubleshooting skills
  • Skilled at prioritizing tasks simultaneously
  • Flexible in dynamic environments
  • Effective written and verbal communication

Timeline

Business Administration Assistant

ClearView Retractable Screens
07.2016 - 11.2024

Pharmacy Assistant

Blooms The Chemist
01.2013 - 05.2019

Certificate IV - Beauty/ Business

TAFE NSW

High School Diploma -

Menai High School

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Erin McClelland