ERIN MCKINNON
Alexandra Hills,Australia
Summary
My career goal is to obtain full time work in retail. I truly enjoy dealing with people and feel a sense of pride when helping others out I am bubbly and easy to get along with I love solving problems and working hard to find the right solutions to problems
Overview
8
8
years of professional experience
Work History
Customer Service Representative
BP Service Station
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Commercial Cleaner
Moreton Bay Girls Collage
02.2021 - 12.2021
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Manly Deck Restaurant
11.2018 - 02.2020
- Greeting and serving customers
- Making coffee
- Cleaning tables
- General clean and maintenance of the premises
FSG Café
01.2017 - 02.2017
- Customer service
- Cleaning tables
- Making coffee
- Cleaning and tidying up of the premises
Education
Certificate III - Hospitality
TAFE QLD
QLD01.2022
Year 12 - Prevocational Mathematics, English Communication, Certificate II Workplace Practices, Hospitality Practices, Life Skills, Visual Arts in Practice
BRISBANE BAYSIDE STATE COLLEGE
QLD01.2019
Certificate II - Hospitality
Brisbane Airport
QLD09.2018
Certificate I - Access to Vocational Pathways, Information Digital Media and Technology
BBSC
QLD01.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Personal Qualities
- Friendly
- Well-mannered
- Helpful
- Family orientated
- Can-do attitude
- Willingness to learn new skills
References
- Mandy, Chef / Cook, The Manly Deck, 07 3396 3824
- Mrs. Lynelle McDonald, Teacher, Brisbane Bayside State College, 07 3893 5389
- Mrs. Sharon Reeves, Teacher, Brisbane Bayside State College, 07 3893 5389
Personal Information
Hobbies: Cooking, Socializing with friends, Gaming with friends and family
Languages
Auslan
Native or Bilingual
Timeline
Customer Service Representative
BP Service Station
12.2022 - Current
Commercial Cleaner
Moreton Bay Girls Collage
02.2021 - 12.2021
Manly Deck Restaurant
11.2018 - 02.2020
FSG Café
01.2017 - 02.2017
Certificate III - Hospitality
TAFE QLD
Year 12 - Prevocational Mathematics, English Communication, Certificate II Workplace Practices, Hospitality Practices, Life Skills, Visual Arts in Practice
BRISBANE BAYSIDE STATE COLLEGE
Certificate II - Hospitality
Brisbane Airport
Certificate I - Access to Vocational Pathways, Information Digital Media and Technology
BBSC
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