Erin Murphy

This was a traineeship role in which I had online studies to accompany. I was able to develop new skills and experience as in this industry outside of hospitality and have developed interest and gained confidence in a non-hospitality sector. I have developed as below which will be transferrable into my next role and an open to grow.

Key duties learnt & skills developed:

• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Acted as first point of contact and set appointments for prospective clients.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Appointment scheduling and calendar management
• Data entry & record keeping
• Multitasking & prioritising - actively developing confidence and capability
• Professionalism & confidentiality
• Proficiency in Microsoft Office suite, FYI & Xero

I transferred to this role from cafe all-rounder and took on the role with openness to earn and grow. Some of the key duties within my role were to oversee the daily operations of the canteen, check and help integrate the new menu's each term, stock & inventory management, monitoring of daily money intake, guiding new staff into the canteen assistant role, compliance and safety with food regulations and hygiene standards, and friendly and efficient customer service.

Skills developed:

• Time management
• Team coordination
• Ability to work independently
• Inventory & cost control
• Problem solving
• Hands-on health and safety compliance
• Increased understanding and autonomy with POS and money handling

In this role I supported the Cafe Manager by ensuring all operations run smoothly and assisting where required. My duties included serving cafe and retail food and drinks to customers (e.g. toasting food items and bagging sweets), greeting and interacting customers daily, maintain a friendly and professional attitude with strong customer service skills

Skills developed:

• Hygienic and safe food handling of raw, fresh and ready-to-consume products
• Make coffee and prepare food for the cafe and in the kitchen
• Helping coworkers in other areas (i.e. school canteen) in any capacity for any given situation (e.g. preparing food orders, transporting products from different storage areas)
• Restocking products and maintaining a clean workspace.
• Set up and broke down venue spaces for events based on directions and diagrams.
• Performed general housekeeping and cleaning tasks.
• Analyzed products through various stages of production to evaluate quality.
• Loaded, unloaded, and moved material to and from storage and production areas.

At this job, I worked in front-of-house and fulfilled all the roles and duties required. My key duties included customer care, take away orders, taking calls and phone orders, delivering food, helping customers choose dishes and preparing tables for service.

Skills developed in the job:

• Ability to organise and prioritise tasks in a high-paced environment
• Processing cash & card payments
• Maintaining a clean restaurant workspace
• Restocking necessary products
• Proven ability to learn quickly and adapt to new situations.
• Identified issues, analyzed information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.
• Organized and detail-oriented with a strong work ethic.