Erin Parker

Maintain detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
Have developed strong partnerships with suppliers through communication to secure favourable pricing, payment terms, and delivery schedules.
Manage database of vendor details and pricing information to maintain organisation.
Complete weekly, fortnightly and monthly analytic reports for key internal stakeholders.
Reduce stockouts and overstock situations with meticulous demand forecasting and inventory planning.
Serve as the primary point of contact for inventory-related inquiries from internal and external stakeholders, providing timely and accurate information.
Monitor inventory to maintain sufficient supply levels to meet business and customer needs.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Managed high priority accounts end to end such as hotel quarantine.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Assisted accounts with data entry by raising invoices /credits

Managed end to end payroll and processing for 350 employees for a multi site company.
Performed calculations in overtime, parental leave, workers compensation and additional benefits to provide accurate data to the payroll processing database.
Completed weekly, fortnightly and monthly analytic reports for key internal stakeholders.
Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, super, and benefits in a timely manner.
Updated HR database with new employee information, changes in benefits, and other details.
Reduced time spent on administrative tasks by automating key processes.
Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
Handled on-boarding process for newly hired employees.
Prepared new hire letters, employee contracts, and corporate policies.
Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
Facilitated timely feedback exchanges between candidates and hiring managers throughout the selection process, fostering positive candidate experiences regardless of outcome.

Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.

Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.

Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.

Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.

Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.

Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Completed regular interviews, hiring top candidate's and guiding them through their onboarding and training.
Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.