Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ERIN PETERS

Blackwater,QLD

Summary

Analytical problem solver and persuasive communicator with talent for thinking outside of the box for creative solutions. Delivers proactive support on key administrative matters to promote productivity across departments. Recognised for organisation and time management skills. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

16
16
years of professional experience

Work History

Site Manager

WorkPac (Anglo American Dawson Mine)
04.2022 - Current
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Liaised between management and employees to deliver conflict resolution and alleviate problems.
  • Created weekly and monthly reports and presentations for management team.
  • Responsible for raising and actioning all payroll queries, and ordering of PPE for employees.
  • Assumed responsibility for personnel deployed to work site.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Implemented marketing campaigns to generate more attraction and engagement to meet labour hire needs.
  • Worked closely with the Client to establish labour hire needs, gaps and market trends.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Facilitated weekly and monthly meetings to highlight issues, track absenteeism, discuss retention, recruitment projections and general business needs.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.

Virtual Placement Consultant

Yourtown
11.2020 - 04.2022
  • Counseled Members one-on-one regarding current situation, desires, aptitudes, education and employment history
  • Worked with Members to determine job targets based on skills and personality
  • Assisted Members in building successful job search strategies
  • Instructed Members in career development techniques, such as job search and application strategies, resume writing and interview skills
  • Worked with Members to help understand and overcome personal, social or behavioural barriers affecting employment or vocational situations
  • Linked Members with youth workers and other assistance and community programs
  • Consistently achieved and exceeded personal and team targets on a monthly basis
  • Assisted Members with obtaining relevant items such as interview clothing, work clothing, tools, tickets or qualifications and transport assistance to ensure a successful start in their new role

Senior Lending Specialist

Beyond Merchant Capital
06.2015 - 11.2020
  • Liaised with new and existing customers and prospects to discuss business needs and recommend optimal solutions
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics, increasing revenue and customer satisfaction
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Cold-called leads and closed large number of new sales over several months
  • Documented customer interactions using Salesforce to capture data in processing system
  • Reviewed and updated client correspondence files and database information to maintain accurate records
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships
  • Trained and mentored new sales representatives
  • Assisted with the hiring, induction and training of all new employees
  • Assisted with all administration and reception duties including scheduling meetings, organising travel arrangements and greeting visitors

Office Administrator

One And Only
01.2014 - 06.2015
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Allocated employee accommodation, provided induction information, collected relevant documents and provided village information
  • Entered employee data into room system and updated information when required
  • Responsible for processing cash payments including the use of EFTPOS
  • Used POS system to process sales, refunds and issue receipts
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organisation
  • Assisted with organisation of all staff events, trips and awards nights
  • Scheduled maintenance jobs for village accommodation and other staff amenities
  • Provided assistance in staff cafeteria, staff bar and village store when required
  • Maintained reception in a clean, tidy, and inviting manner at all times.

Bar & Gaming Attendant

Star Hotels
01.2008 - 12.2013
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Notified management of guest complaints for quick, effective resolution
  • Opened and closed down bar station according to sanitation regulations and safety standards
  • Worked bar, gaming room, keno, tab, bottle shop and restaurant when required
  • Responsible for processing cash payments including the use of EFTPOS
  • Used POS system to process sales, refunds and issue receipts
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Maintained knowledge of menu items, liquor brands, beers and non- alcoholic selections to enhance customer experience and expedite service
  • Adhered to Responsible Service of Alcohol procedures and standards
  • Adhered to Responsible Service of Gambling procedures and standards
  • Maintained venue in a clean, tidy, and inviting manner at all times.

Education

Completion of Year 12

James Nash State High School
Gympie, QLD
2008

Skills

  • Candidate Screening
  • Conflict Resolution
  • Weekly and Monthly Reporting
  • Meeting Presentations
  • PPE Ordering
  • Payroll Queries
  • Site Incident Investigations
  • Implementation of Marketing Campaigns
  • Labour Market Knowledge
  • MS Office Experience
  • Salesforce Experience
  • ESS Web Experience
  • Attraction & Engagement Campaigns
  • Point of Sale Operation
  • Cash Handling
  • Payment Processing (EFTPOS)
  • Data Entry
  • Purchase Orders
  • Absenteeism Tracking
  • Administrative Support
  • Staff Event Coordination
  • Travel Coordination
  • Employee Training/Inducting
  • Employee Accommodation Booking Management
  • Safety and Compliance
  • Candidate Tracking
  • Interview Skills/Techniques
  • Resume Writing
  • Effective Communication
  • Exceptional Telephone Etiquette
  • Advanced Computer Skills
  • Detail Oriented
  • Time Management
  • Organisational Skills
  • Relationship Building Skills
  • Punctual and Reliable
  • Friendly and Positive
  • Dedicated and Committed
  • Current QLD Driver's License
  • Current QLD Coal Board Medical
  • Statement of Completion - Standard 11

Additional Information

Available upon request.


Timeline

Site Manager

WorkPac (Anglo American Dawson Mine)
04.2022 - Current

Virtual Placement Consultant

Yourtown
11.2020 - 04.2022

Senior Lending Specialist

Beyond Merchant Capital
06.2015 - 11.2020

Office Administrator

One And Only
01.2014 - 06.2015

Bar & Gaming Attendant

Star Hotels
01.2008 - 12.2013

Completion of Year 12

James Nash State High School

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