Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Generic

Erin Pickard

Bracken Ridge,QLD

Summary

Organised Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Strong work ethic, highly self motivated and adaptable. Dedicated, upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

13
13
years of professional experience

Work History

YouTube Content Creator

Self Employed
Bracken Ridge, Qld
01.2021 - Current
  • Filmed, edited, and uploaded videos for the YouTube channel on a consistent schedule to keep viewers engaged.
  • Provided customer service by responding quickly to viewer inquiries regarding merchandise orders, events we organise and run, businesses we partner with and general questions related to our content.
  • Monitored analytics to track performance of videos and adjust strategies accordingly.
  • Managed social media accounts associated with the YouTube channel including Facebook, Instagram and Patreon.
  • Engaged with viewers through comments sections on YouTube and other social media platforms.
  • Created a website and line of merchandise to support business growth.
  • Coordinated sponsorships and partnerships with brands and companies.
  • Created, planned and marketed a 2 day event Called Camp for a Cure to raise funds for cancer research. This included liaising with multiple businesses regarding donations, signage, supplies etc, communication with customers regarding ticketing and event expectations, hiring performers, designing and purchasing merchandise as well as other event related requirements.

Loans Administration Officer

Move Bank
Brisbane, Qld
01.2020 - 09.2021
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Liaised with internal teams and external customers to facilitate smooth communication, handle requests and improve customer satisfaction.
  • Compiled loan document packages containing all necessary documents required for funding.
  • Reviewed documentation to verify completeness and accuracy according to applicable policies.
  • Verified accuracy of payout and purchase figures prior to disbursement of funds.
  • Filed completed loan documents quickly and efficiently.
  • Updated client account information and records in company databases.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified areas in which processes could be improved then created and implemented these changes.

Administration Officer

Move Bank
Brisbane, Qld
03.2017 - 01.2020
  • Monitored stationery stock levels within the office environment and placing orders when necessary.
  • Managed general email inbox for company by monitoring, assessing and forwarding to correct department for action.
  • Manage and action customer resignation requests, deceased estates , term deposits instructions and payment transfers, clearing a high volume of files with reliable accuracy.
  • Opened new checking, savings and lines of credit for customer accounts and assisting customers with management of their accounts.
  • Action rejected payments and dishonours in a timely manner to meet deadlines for processing.
  • Process payroll files for affiliated organisations
  • Monitored account activity for suspicious or unauthorized transactions, investigating flagged transactions to determine legitimacy and taking appropriate action based on results.
  • Prioritized and organized competing priorities to ensure deadlines and expectations were met.

Junior Accountant

Bechtel
Brisbane, Qld
05.2012 - 04.2013
  • Managing salary sacrifice contracts and Fringe benefit tax for company employees
  • Liaising with external providers such as car lease companies to ensure the smooth administration of salary sacrifice contracts
  • Assisting employees with the initiation, maintenance and finalization of contracts.
  • Completing monthly reconciliations of payroll deductions and lease payments
  • Preparation of ad hoc reports

Accounts Assistant

Railways Credit Union
Brisbane, Qld
02.2011 - 05.2012
  • Daily reconciliation of bank statements, direct entry transactions, visa and ATM transactions and BPay transactions.
  • All accounts payable for the company, including invoices and clearing of corporate cards monthly.
  • Data entry for budget preparation and other reports as needed.
  • Management and processing of payroll for all staff.

Education

High School Diploma -

Coffs Harbour Senior College
Coffs Harbour, NSW

Certificate 3 - Financial Services

Coffs Harbour Technical College
Coffs Harbour

Bachelor of Accounting - Accounting

Central Qld University

Certificate in Dog Psychology, Behaviour & Training -

The Career Academy

Skills

  • Deadline Management
  • Customer Service-Oriented
  • Creative Thinking
  • Meticulous Attention to Detail
  • Self-Directed Mindset
  • Problem-Solving Skills
  • Time Management and prioritization
  • Verbal and Written Communication
  • Filing and Data Archiving
  • Data Entry
  • Database Management
  • Mail Handling
  • Workflow Optimization
  • Office Administration
  • Accounting Support
  • Microsoft Office Suite
  • Social Media Management
  • Loan Processing
  • Video Editing
  • Content Creation
  • Influencer Collaboration
  • Event Planning

Affiliations

  • Have recently travelled the country with my family in a caravan for over 2 years. We used this opportunity to see as much as we could of Australia, engage in Indigenous Cultural experience to learn about our heritage and created a business and income doing it.
  • Recently undertook a complete caravan renovation and repair.
  • I also enjoy fitness, running and visiting the gym multiple times a week.

References

References available upon request.

Timeline

YouTube Content Creator

Self Employed
01.2021 - Current

Loans Administration Officer

Move Bank
01.2020 - 09.2021

Administration Officer

Move Bank
03.2017 - 01.2020

Junior Accountant

Bechtel
05.2012 - 04.2013

Accounts Assistant

Railways Credit Union
02.2011 - 05.2012

High School Diploma -

Coffs Harbour Senior College

Certificate 3 - Financial Services

Coffs Harbour Technical College

Bachelor of Accounting - Accounting

Central Qld University

Certificate in Dog Psychology, Behaviour & Training -

The Career Academy

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Erin Pickard