Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Erin Plesa

Perth,WA

Summary

As a resilient and dedicated individual, I am deeply committed to making a positive difference in people's lives. My background as a Community Mental Health Worker has cultivated a proven ability to build rapport and engage with diverse individuals in culturally respectful ways, allowing me to effectively assess needs and develop tailored support strategies to achieve individual goals. I am eager to leverage my experience to contribute to community safety and empower individuals to address and reduce offending behaviour.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Community Mental Health Worker

MIFWA
11.2022 - Current
  • Successfully case-managed a diverse and complex caseload of participants impacted by mental illness, providing tailored support and guidance to address personal challenges, enhance independence, and contribute to the achievement of their individual goals.
  • Developed and implemented individualised support strategies and goal plans in partnership with participants, facilitating access to education and community social and recreational activities.
  • Employed strong interpersonal skills and culturally appropriate motivational engagement strategies to build strong rapport and foster positive relationships with diverse participants, enhancing engagement with support processes.
  • Prepared accurate and comprehensive documentation of participant progress, identified risk concerns, and support strategy effectiveness, promptly reporting concerns to supervisors to inform decision-making processes for effective service delivery.
  • Delivered clear verbal advice and recommendations to participants, families, and external stakeholders on complex issues, promoting collaborative partnerships and proactively problem-solving to optimise positive outcomes for individuals.
  • Provided crisis intervention and de-escalation support, educating participants on coping strategies and relevant resources to manage challenging situations and maintain safety and wellbeing.
  • Maintained exemplary professional integrity and self-awareness, adhering to ethical guidelines, organisational policies and legislative frameworks, establishing and maintaining professional boundaries, and actively engaging in supervision and continuous professional professional development.

RACF COVID-19 Collector

Clinipath Pathology
03.2022 - 05.2023
  • Demonstrated meticulous adherence to strict protocols and procedures for pathology specimen collection, patient identification, and accurate data entry across varied metropolitan and regional sites.
  • Effectively engaged and built rapport with diverse individuals, including vulnerable residents with complex health diagnoses, employing culturally appropriate communication strategies to ensure cooperation and provide a high quality of service.
  • Proactively managed patient safety and identified potential risks during collections, utilising initiative and judgement to implement adverse reaction protocols.
  • Maintained health and safety standards, including the consistent use of Personal Protective Equipment, and adherence to Occupational Health and Safety regulations, ensuring a safe working environment.
  • Undertook team leader responsibilities, including directing team operations, managing time-sensitive deadlines, supervising specimen handling, and coordinating courier transport.

Retail Customer Service Assistant

Target
09.2014 - 04.2022
  • Provided professional and knowledgeable service to a diverse customer base, effectively resolving inquiries and concerns and communicating information clearly.
  • Executed precise operational procedures, including accurate cash handling, inventory management, and order fulfilment, demonstrating high standards of efficiency and adherence to established protocols.
  • Trained and mentored junior staff, fostering a collaborative team environment and promoting efficiency and positive working relationships across multiple store locations.
  • As a Target Safety Team Leader, proactively identified workplace hazards, conducted safety assessments, and developed recommendations to enhance employee wellbeing and ensure adherence to safety standards, directly supporting risk mitigation and a safe environment.

Work Experience Childcare Assistant

YMCA Early Learning Centre
10.2016 - 11.2016

Work Experience Childcare Assistant

JellyBeans Childcare Centre
05.2016 - 06.2016

Work Experience Teacher Assistant

Madeley Primary School
11.2015 - 11.2015

Education

Bachelor of Psychology, Criminology And Justice -

Edith Cowan University

Skills

Teamwork and Personal Integrity:

  • As a Community Mental Health Worker, I have a proven ability to work cooperatively with others and effectively collaborate with stakeholders to achieve shared goals and deliver comprehensive support

Communication and Personal Integrity:

  • Demonstrated through successfully maintaining accurate, clear, timely records for NDIS documentation Strong verbal communication skills refined while engaging with participants and presenting team leaders and stakeholders with updates and insights I exemplify personal integrity, resilience, and maintain professionalism while assisting participants facing complex and emotional situations, seeking supervision when needed and adapting approaches to ensure effective service delivery

Cultural Competence and Diversity:

  • My commitment to culturally appropriate practice has allowed me to build rapport and trust with individuals from diverse backgrounds and navigatie challenging interactions by adapting my communication style and support approach to suit individual needs and cultural contexts

Analytical Assessment & Strategic Intervention:

  • Ability to assess information, identify patterns and draw conclusions My executive brief presentation for Critical Aspects of Policing (CRI2201) involved critically evaluating existing research, identifying gaps and proposing an evidence-based strategy to addressed a policing issue, demonstrating my ability to assess complex information and contribute to potential solutions

Certification

  • Certificate II Community Services
  • Certificate II Business
  • Diverse WA Cultural Competence Training: (Department of Local Government, Sport and Cultural Industries, Office of Multicultural Interests):
  • Module 1: An Introduction to Cultural Competency
  • Module 2: An Introduction to Language Services
  • Professional Development NDS (National Disability Services):
  • Conflict Management Training
  • Communication Skills
  • Boundaries in the Workplace
  • Managing Stress and Building Resilience
  • Supporting Recovery
  • Restrictive Practice
  • NDIS Quality, Safety and You Training
  • Introduction to First Aid Online Course (St. John Ambulance Australia)
  • Western Australia High School Diploma

References

Lori Sullivan 

MIFWA 

NDIS Service Team Leader, Current Employer

Mobile: 0477 006 142

Email: lori.sullivan@mifwa.org.au

Sophie Minervini

Clinipath Pathology

RACF Collection Team Leader

Mobile: 0414 595 015

Email: sophielouiseminervini@gmail.com

Amy Shortland

Target Joondalup

Department Manager Joondalup, Former Employer

Mobile: 0410 224 281

Email: aashort@icloud.com

Timeline

Community Mental Health Worker

MIFWA
11.2022 - Current

RACF COVID-19 Collector

Clinipath Pathology
03.2022 - 05.2023

Work Experience Childcare Assistant

YMCA Early Learning Centre
10.2016 - 11.2016

Work Experience Childcare Assistant

JellyBeans Childcare Centre
05.2016 - 06.2016

Work Experience Teacher Assistant

Madeley Primary School
11.2015 - 11.2015

Retail Customer Service Assistant

Target
09.2014 - 04.2022

Bachelor of Psychology, Criminology And Justice -

Edith Cowan University

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Erin Plesa