Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Erin Plunkett

Summary

Proven Office Assistant at Workforce United, adept in data entry and fostering educational support, significantly enhanced office operations. Demonstrated exceptional service-oriented mindset and administrative prowess, ensuring efficient document control and stakeholder satisfaction. Skillfully balanced financial tasks and customer service, showcasing a unique blend of hard and soft skills to drive organizational success.

Overview

10
10
years of professional experience

Work History

Office Assistant

Workforce United
10.2024 - Current
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.

Residential Youth Worker

CareSouth
01.2022 - Current
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.

Residential Youth Worker

Marist180
10.2020 - 11.2021

Cashier

Woolworths
02.2015 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Diploma - Community Services

TAFE Wollongong
Wollongong, NSW
12.2018

Higher School Certificate -

St. Mary Star of The Sea College
Wollongong, NSW
11.2017

Skills

  • Educational Support
  • Data Entry
  • Service-Oriented Mindset
  • Boundaries establishment
  • Administrative Support
  • Document Control

References:

Kalani Turner

Marist180  – Youth Worker

Kalani.turner@m180.org.au

0459 972 526


Alexander Matiuscenko

Classroom Teacher – Mittagong Public School (Former Service Manager, Woolworths)

alexmatiuscenko@gmail.com

0449551454

Timeline

Office Assistant

Workforce United
10.2024 - Current

Residential Youth Worker

CareSouth
01.2022 - Current

Residential Youth Worker

Marist180
10.2020 - 11.2021

Cashier

Woolworths
02.2015 - 04.2021

Diploma - Community Services

TAFE Wollongong

Higher School Certificate -

St. Mary Star of The Sea College

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Erin Plunkett