Summary
Overview
Work History
Education
Skills
Timeline
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Erin Quartermaine

Gosnells,WA

Summary

Friendly Bartender with exceptional Skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Enthusiastic professional possessing mathematical, organizational and customer service skills.

Overview

8
8
years of professional experience

Work History

Bartender

Optus Stadium
Burswood, WA
07.2022 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed over 250 customers per day.

Receptionist

Skills
East Perth, WA
03.2015 - 01.2017
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Incoming & outgoing mail.
  • Costumer contact on daily basis.
  • Photocopy & faxed paperwork documents.
  • Data entry.
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments

Customer Service Representative

Centrelink
Morley, WA
11.2004 - 08.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Face to face appointments over 100 client per day.

Receptionist

Balga Campus Tafe
Mirrabooka, WA
02.2003 - 04.2004
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • All round duties.
  • Forward emails.
  • Maintained budget costs.
  • Troubleshot copy machines and printers and scheduled service as needed
  • Restocked supplies and submitted purchase orders to maintain stock levels

Receptionist

Wirrapunda Foundation
Subiaco, WA
02.2001 - 12.2001
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided callers with address, directions, company website and related information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Responded to inquiries from callers seeking information.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managing money.
  • Accounts
  • Data entry.

Education

High School Diploma -

Lockridge Senior High School
Kiara, WA
11.2004

Skills

  • Professional Service Standards
  • Highly skilled in word processing
  • Type 150 words per minute
  • Have and excellent grasp of required communications skills and sound understanding off office protocol's
  • Able to solve problems and think creatively
  • Skills in MYOB
  • Polite phone manner
  • Excellent written and verbal skills
  • Familiar with latest computer windows
  • Well developed clerical skills
  • Knows skills in financial management

Timeline

Bartender

Optus Stadium
07.2022 - Current

Receptionist

Skills
03.2015 - 01.2017

Customer Service Representative

Centrelink
11.2004 - 08.2008

Receptionist

Balga Campus Tafe
02.2003 - 04.2004

Receptionist

Wirrapunda Foundation
02.2001 - 12.2001

High School Diploma -

Lockridge Senior High School

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Erin Quartermaine