Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erin Michaela Reid

Summary

Reliable cabin crew professional with a wealth of expertise in the aviation industry, healthcare operations and management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Practice Manager

Dental Sanctuary
10.2023 - Current
  • Cultivated culture of collaboration by implementing regular team meetings and feedback sessions.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.

Lead Receptionist

Randwick Dental Clinic
08.2022 - 10.2023
  • Operated multi-line phone system to answer and direct high level of calls.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Recruited, hired and trained newly hired team members on practice procedures and computer system.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs..

International Cabin Crew

Sunwing Airlines
11.2018 - 08.2022
  • Followed company regulations and rules to promote safe environment for travellers and employees.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Monitored cabin during flights and responded to passenger inquiries or issues.

Fine Dining Server

Saltlik Steakhouse
06.2020 - 05.2022
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Managed sections for smooth flow of guests and orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Food and Beverage Server

Fredie's Fantastic Fish House
05.2017 - 05.2019
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Adhered to health and safety standards while handling food and beverages.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.

Customer Service Team Member

Tim Hortons
06.2014 - 09.2016
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Maximized sales potential by properly prepping, storing, and rotating food products.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.

Education

High School Diploma -

Halifax West High School
06.2016

Skills

  • Public Speaking
  • Critical Thinking
  • Relationship Management
  • Conflict Resolution Techniques
  • Microsoft Word
  • Time Management
  • Valid Driver's License
  • Sales and Marketing
  • Team Leadership
  • Verbal and Written Communication
  • Schedule Management

Certification

  • St John's Ambulance Emergency Level First Aid/CPR Course
  • Sunwing Airlines Firefighting Training
  • Restricted Area Identity Card/Transport Canada Airport Security Clearance
  • Sunwing Airlines Initial Cabin Crew Ground School
  • Responsible Service of Alcohol

Timeline

Practice Manager

Dental Sanctuary
10.2023 - Current

Lead Receptionist

Randwick Dental Clinic
08.2022 - 10.2023

Fine Dining Server

Saltlik Steakhouse
06.2020 - 05.2022

International Cabin Crew

Sunwing Airlines
11.2018 - 08.2022

Food and Beverage Server

Fredie's Fantastic Fish House
05.2017 - 05.2019

Customer Service Team Member

Tim Hortons
06.2014 - 09.2016

High School Diploma -

Halifax West High School

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Erin Michaela Reid