Erin Michaela Reid
Summary
Reliable cabin crew professional with a wealth of expertise in the aviation industry, healthcare operations and management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Practice Manager
Dental Sanctuary
10.2023 - Current
- Cultivated culture of collaboration by implementing regular team meetings and feedback sessions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Lead Receptionist
Randwick Dental Clinic
08.2022 - 10.2023
- Operated multi-line phone system to answer and direct high level of calls.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled assignments independently with good judgement and critical thinking skills.
- Recruited, hired and trained newly hired team members on practice procedures and computer system.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs..
International Cabin Crew
Sunwing Airlines
11.2018 - 08.2022
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Fine Dining Server
Saltlik Steakhouse
06.2020 - 05.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food and Beverage Server
Fredie's Fantastic Fish House
05.2017 - 05.2019
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Adhered to health and safety standards while handling food and beverages.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Customer Service Team Member
Tim Hortons
06.2014 - 09.2016
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Education
High School Diploma -
Halifax West High School
06.2016
Skills
- Public Speaking
- Critical Thinking
- Relationship Management
- Conflict Resolution Techniques
- Microsoft Word
- Time Management
- Valid Driver's License
- Sales and Marketing
- Team Leadership
- Verbal and Written Communication
- Schedule Management
Certification
- St John's Ambulance Emergency Level First Aid/CPR Course
- Sunwing Airlines Firefighting Training
- Restricted Area Identity Card/Transport Canada Airport Security Clearance
- Sunwing Airlines Initial Cabin Crew Ground School
- Responsible Service of Alcohol
Timeline
Practice Manager
Dental Sanctuary
10.2023 - Current
Lead Receptionist
Randwick Dental Clinic
08.2022 - 10.2023
Fine Dining Server
Saltlik Steakhouse
06.2020 - 05.2022
International Cabin Crew
Sunwing Airlines
11.2018 - 08.2022
Food and Beverage Server
Fredie's Fantastic Fish House
05.2017 - 05.2019
Customer Service Team Member
Tim Hortons
06.2014 - 09.2016
High School Diploma -
Halifax West High School