Erin Robinson
Dalyellup,WA
Summary
Reliable and hard working retail assistant and manager, excelling in all aspects of retail including inventory management and staff training. Passionate about enhancing customer service and driving sales, Looking to restart my career and successfully led to improve service quality, resulting in increased customer satisfaction and loyalty.
Overview
5
5
years of professional experience
2002
2002
years of post-secondary education
Work History
Manager
Maddington Village Newsagency and Tobacconist
Maddington, WA
05.2003 - 08.2007
- Managed daily operations of newsagency and tobacconist store.
- Supervised and trained staff on customer service techniques.
- Oversaw inventory management and stock replenishment processes.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Senior Retail Assistant
Inspirations Card and gifts
Cannington , WA
03.2002 - 11.2003
- Assisted customers in selecting gifts and cards for various occasions.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Provided training and support to new retail staff on store procedures.
- Handled customer inquiries and resolved issues efficiently and courteously.
- Handled cash register transactions accurately and efficiently.
Education
Lakelands Senior High School
South Lake, WASkills
- Inventory management
- Staff training
- Customer service
- Sales
- Retail operations
- Effective communication
- Problem solving
- Time management
- Decision making
- Cash handling
- Stock replenishment
Volunteer Work
- Vinnies (Fremantle)
- Currently volunteering as a coach of local netball team and a member of the committee
References
References available upon request.
Timeline
Manager
Maddington Village Newsagency and Tobacconist
05.2003 - 08.2007
Senior Retail Assistant
Inspirations Card and gifts
03.2002 - 11.2003
Lakelands Senior High School