Erin Rodgers
Guys Hill,Victoria
Summary
Compassionate Disability Support Worker with experience in providing personalised care and assistance to individuals with disabilities. Strengths include strong interpersonal skills, adaptability to diverse situations, and knowledge of various therapeutic techniques. Previous work has shown ability to foster independence among clients while ensuring safety and comfort.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Disability Support Worker
3 Connections
11.2022 - Current
- Coordinated inclusive activities aimed at engaging young adults with disabilities. This includes in house Friday night activities at 3Connections and weekend activities in the community.
- Planned and delivered weekend camps across various regions.
- Directed activities on the 3connections website.
- Administered communication via email and phone with participants' families.
- Coordinated catering, ensuring compliance with a variety of dietary restrictions.
- Provided financial planning and budgeting around activities.
- Directed employee scheduling.
- Collaborated with other professionals to assess client needs.
- Implemented positive behavior support strategies where required.
Disability Support Worker
Ashwood Disability Support Services
01.2022 - Current
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Organised recreational and educational activities for clients according to individual needs.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Collaborated with other professionals to assess client needs.
- Provided emotional support to individuals with physical or mental disabilities.
- Assisted clients with daily living activities such as bathing, dressing, and cleaning.
- Administered medication according to doctor's orders and monitored side effects.
- Assisted in developing self-care skills such as personal hygiene practices.
- Educated clients on options to assist in making informed decisions.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Managed challenging behaviors through positive reinforcement techniques.
- Encouraged independence by teaching skills needed for everyday life.
- Provided crisis intervention services during emergency situations.
- Provided assistance in the home environment including meal preparation and light housekeeping.
Education Support Officer
Marnebek School
Cranbourne
01.2019 - 12.2021
- Supported teachers during classroom instruction by helping to maintain order among students.
- Provided administrative support to teachers, staff and students in a school environment.
- Prepared teaching materials such as worksheets, handouts and posters for classrooms.
- Maintained accurate records of student attendance, progress, and behavior.
- Participated in professional development workshops related to educational support roles.
- Attended meetings as required to provide administrative assistance.
- Conferred with parents and staff to discuss educational activities and policies.
- Assisted with the organisation of assemblies, special presentations, awards ceremonies.
- Assisted in the development of individual learning plans tailored to each student's needs.
- Ensured compliance with relevant policies regarding confidentiality and data protection.
- Directed intensive programs for students determined necessary by allied health personnel.
- Monitored student progress and assisted students and teachers with resolving problems.
- Maintained an up-to-date database of student information including contact details, medical history.
Teaching Assistant
ANZUK
London & Melbourne
01.2017 - 01.2019
- Maintained accurate records of student attendance and performance.
- Assisted teachers with lesson preparation and curriculum implementation.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Facilitated small group instruction sessions on various topics.
- Laminated teaching materials to increase durability under repeated use.
- Supervised students in the classroom, hallways and playgrounds.
- Implemented classroom rules and procedures to maintain discipline and order.
Customer Service Representative
Firebox.com
10.2016 - 12.2016
- Managed phone inquiries efficiently.
- Handled email communications.
- Helped to resolve queries and concerns for customers.
- Processed incoming phone orders efficiently.
- Performed detailed stocktaking activities for eBay store.
- Oversaw Firebox's social media presence.
- Managed interactions with courier services.
- Addressed response quotas, achieving and surpassing targets.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
- Resolved customer complaints promptly and efficiently.
Patient Transport Project Manager
Monash Health
10.2014 - 04.2016
- Managed logistics and terms of ambulance service agreements.
- Provided periodic updates to the Chief Operating Officer regarding activity.
- Oversaw and provided support to transport coordinator teams.
- Introduced digital solution for streamlining ambulance reservation process at Monash Health.
- Facilitated comprehensive training programs for clerical, nursing, and medical staff at Monash Health.
- Created tactical plans and procedures for efficient ambulance operations.
- Oversaw financial aspects of ambulance service billing.
- Facilitated the resolution of unresolved bill payments.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Provided guidance to team members regarding tasks assigned to them.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Developed and maintained project plans, timelines, and budgets.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Personal Assistant to the Director of Patient Flow and the Director of Allied Health
Monash Health
10.2014 - 04.2016
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
- Organised personal and professional calendars with reminders for upcoming meetings and events.
- Managed and prioritised daily schedules, ensuring efficient allocation of executive's time.
- Prepared and edited correspondence, reports, and presentations to support business operations.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Sorted mail received daily for distribution throughout the office.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Performed various clerical tasks and organised office areas to promote productivity.
- Conducted research on various topics to assist in decision-making and project planning.
- Submitted reports to and reviewed reports with supervisor.
- Provided support to executives in meetings through note taking, creation of action plans and recording meeting minutes.
- Oversaw creation and organisation of critical documents.
- Regularly monitored and updated task progress.
- Managed day-to-day office operations.
- Managed file documentation efficiently.
Sub-Acute Bed Manager
Monash Health
09.2010 - 10.2014
- Oversaw all rehabilitation referrals at Monash Health.
- Handling management of the waitlist on IPM.
- Organised patient placements in rehabilitation facilities at Dandenong, Casey, and Kingston.
- Managed questions and concerns regarding rehabilitation services provided by Monash Health and coordinated with external referrals.
- Maintained comprehensive bed access staff time logs through KRONOS.
- Aided other bed managers as necessary.
- Generated accurate theatre lists reports.
- Communicated with patients with compassion while keeping medical information private.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Explained policies, procedures and services to patients.
Transport Coordinator
Monash Health
09.2010 - 10.2014
- Facilitated information exchange about ETA's and general queries with ambulance services.
- Directed implementation of the Neptune Booking system.
- Managed responses to general queries on non-emergency transport matters.
- Addressed queries concerning non-emergency transport costs.
- Led comprehensive reviews of financial accounts for Ambulance Victoria.
- Oversaw scheduling of ambulances for weekly dialysis appointments.
- Inform different ambulance providers about changes at Monash Health influencing patient transport.
- Kept transportation operations in compliance with company, legal and safety requirements.
Receptionist
Fountain Gate Physiotherapy
12.2006 - 09.2010
- Coordinated patient interactions to ensure seamless service delivery.
- Managed appointment bookings for patients.
- Ensured accuracy in managing payments.
- Ensured the highest standards of cleanliness in medical settings.
- Prepared professional medical documents on behalf of physicians.
- Organised and maintained comprehensive filing systems.
- Coordinated and handled written correspondence.
- Coordinated procurement of essential clinical and office supplies.
- Processed Medicare payment submissions.
- Reconciling EFTPOS And Health Fund Payments
Education
Certificate IV - Disability
Open Colleges
11-2021
Certificate III - Business Administration
Foundation Education
01.2010
Bachelor of Social Science - Majoring in Behavioural Studies
Swinburne University
Melbourne, VICSkills
- Problem-solving
- Time management
- Client advocacy
- Active listening
- Documentation skills
- Cultural awareness
- Social skills development
- Adaptability and flexibility
Certification
- First Aid & CPR
- Full Australian Drivers License
- Working with Children Check
- NDIS Workers Screening Check
References
References available upon request.
Timeline
Disability Support Worker
3 Connections
11.2022 - Current
Disability Support Worker
Ashwood Disability Support Services
01.2022 - Current
Education Support Officer
Marnebek School
01.2019 - 12.2021
Teaching Assistant
ANZUK
01.2017 - 01.2019
Customer Service Representative
Firebox.com
10.2016 - 12.2016
Patient Transport Project Manager
Monash Health
10.2014 - 04.2016
Personal Assistant to the Director of Patient Flow and the Director of Allied Health
Monash Health
10.2014 - 04.2016
Sub-Acute Bed Manager
Monash Health
09.2010 - 10.2014
Transport Coordinator
Monash Health
09.2010 - 10.2014
Receptionist
Fountain Gate Physiotherapy
12.2006 - 09.2010
Certificate IV - Disability
Open Colleges
Certificate III - Business Administration
Foundation Education
Bachelor of Social Science - Majoring in Behavioural Studies
Swinburne University
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