ERIN ROLANDER
Sans Souci,NSW
Summary
Compassionate Lead Medical Receptionist known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical billing, and electronic health records management. Excel in communication, problem-solving, and adaptability, ensuring smooth operations in fast-paced healthcare settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Medical Receptionist
Woolooware Bay Medical Centre
Woolooware, NSW
01.2025 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Assisted physicians with finalizing reports, speeches or presentations.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Interviewed patients to complete case histories and intake forms.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Compiled and coded patient information or data in appropriate computer system.
- Ordered and maintained supply inventory for medical office.
- Conducted patient intake interviews to collect medical information and insurance details.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Checked patients in and out for appointments and collected co-payments.
- Ensured all relevant paperwork was completed correctly before submitting it for processing.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Food and Beverage Attendant
Pullman Hotels And Resort
09.2022 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
- Packaging food and beverages for sale.
- Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
- Cleaning and restocking work and dining areas, emptying rubbish and sanitizing equipment and utensils.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Updating signage and displays to attract customers.
- Taking inventory and replenishing items in display cases, at tables, or behind the counter.
- Working as part of a fun, high-energy team.
- Adhering to all food safety regulations and quality controls.
Lead Medical Receptionist
BlueShield Family General Practice
Kogarah, NSW
02.2024 - 11.2024
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Assisted physicians with finalizing reports, speeches or presentations.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Interviewed patients to complete case histories and intake forms.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Ordered and maintained supply inventory for medical office.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Experienced Barista/Customer Service Manager
McDonald's Restaurant
01.2022 - 09.2022
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Described menu items to customers and suggested appealing products.
- Supported highest standards of conduct and service to support company reputation.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Stocked customer service stations with paper products or beverage preparation items.
- Created complex, hand-crafted beverages based upon customer preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Utilized POS system to receive and process customer payments.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
Takeaway Assistant
Charlie’s Grill Chicken & Seafood
05.2021 - 01.2022
- Processed payments accurately and efficiently using POS system.
- Rotated inventory to reduce waste and optimize freshness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Greeted customers and provided menus.
- Filled and served various beverages for customers.
- Assisted guests with selecting food items based on dietary needs or preferences.
Service Advisor
Sutton’s Motor Group
03.2021 - 03.2021
- Resolved customer complaints in an efficient and courteous manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Contacted customers about potential service upgrades, new services and account changes.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Maintained records of customer interactions and transactions.
- Oversaw warranty counseling process to manage expense controls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promptly responded to customer inquiries via phone, email or in person.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Followed up with existing customers regarding past services performed on their vehicles.
- Excelled in exceeding daily credit card application goals.
- Collected deposits or payments and arranged for billing.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Took special orders in person and over telephone, generating additional revenue every month.
Assistant Restaurant Manager
Big John’s Italian & Seafood Restaurant
11.2018 - 03.2021
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted personnel with duties and tasks during high-volume periods.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Trained new employees to perform duties.
- Maintained accurate records of sales transactions and other financial information.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Provided leadership and direction to restaurant employees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Monitored customer service standards and took corrective action when needed.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Participated in local community events as a representative of the restaurant brand.
- Produced detailed documentation to outline potential worker issues.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Managed cash register operations including deposits and reconciling discrepancies.
Front Desk Medical Receptionist
Metro Medical Centre
03.2016 - 11.2018
- Interviewed patients to complete case histories and intake forms.
- Followed infection control procedures to protect patients and staff in waiting area.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Informed patients of financial responsibilities prior to rendering services.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Assisted physicians with finalizing reports, speeches or presentations.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
NSW RESPONSIBLE SERVICE OF ALCOHOL (RSA) -
10.2022
Advanced Diploma - Travel And Tourism
TAFE NSW
Bankstown, NSW12.2016
Diploma - Travel And Tourism
TAFE NSW
Bankstown, NSW06.2016
Higher School Certificate -
Menai High School
Menai, NSW09.2014
CERTIFICATE III HOSPITALITY (FOOD AND BEVERAGE -
2014
HIGHER SCHOOL CERTIFICATE -
MENAI HIGH SCHOOL
NSW09.2014
Skills
- Patient scheduling
- Electronic health records
- Medical billing
- Patient intake
- Insurance verification
- Front office operations
- Customer service
- Data entry
- Appointment management
- Inventory management
- Report preparation
- Confidentiality compliance
- Effective communication
- Team collaboration
- Problem solving
- Petty cash management
- Professionalism
- Medical billing codes
- Outpatient procedures
- Filing systems
- Equipment troubleshooting and maintenance
- Office management
- Patient data abstracts
- Patient relations
- Record processing
- Administrative support
- Clerical skills
Certification
Completed Barista Course.
References
References available upon request.
Timeline
Lead Medical Receptionist
Woolooware Bay Medical Centre
01.2025 - Current
Lead Medical Receptionist
BlueShield Family General Practice
02.2024 - 11.2024
Food and Beverage Attendant
Pullman Hotels And Resort
09.2022 - Current
Experienced Barista/Customer Service Manager
McDonald's Restaurant
01.2022 - 09.2022
Takeaway Assistant
Charlie’s Grill Chicken & Seafood
05.2021 - 01.2022
Service Advisor
Sutton’s Motor Group
03.2021 - 03.2021
Assistant Restaurant Manager
Big John’s Italian & Seafood Restaurant
11.2018 - 03.2021
Front Desk Medical Receptionist
Metro Medical Centre
03.2016 - 11.2018
NSW RESPONSIBLE SERVICE OF ALCOHOL (RSA) -
Advanced Diploma - Travel And Tourism
TAFE NSW
Diploma - Travel And Tourism
TAFE NSW
Higher School Certificate -
Menai High School
CERTIFICATE III HOSPITALITY (FOOD AND BEVERAGE -
HIGHER SCHOOL CERTIFICATE -
MENAI HIGH SCHOOL
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