Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIN RUSSELL

Newcastle,NSW

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

15
15
years of professional experience

Work History

Clinical Support Officer, Trauma -Surgical Service

Hunter New England Health
03.2023 - Current
  • Developed education programs to improve patient outcomes and quality of care.
  • Used clinical inquiry to improve clinical practice and service outcomes.
  • Established, directed and implemented standards of practice, clinical operations standards and financial controls.
  • Implemented and evaluated patient and family-specific care appropriate to complexity of problems and available system resources.
  • I demonstrate the ability to manage a diverse workload effectively, striving to meet competitive deadlines by prioritising key tasks and implementing strategies to deliver a successful outcome.
  • My role as a CSO requires me to establish a procedure to manage a diverse range of tasks such as completing stock orders, extracting data and compiling reports to prepare for audits, organising finance reports and ensuring that this is managed in alignment with my Nursing Unit Managers calendar.
  • Answered phone calls and messages for physicians, surgeons and liaised with other medical facilities, scheduling appointments, and handling patient inquiries.

Medical Administrative Assistant

Partnered Health
01.2022 - 09.2022
  • Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies
  • Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
  • Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
  • Received and route messages and documents, such as laboratory results, to appropriate staff
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records
  • Transmitted correspondence and medical records by mail, e-mail and fax
  • Maintained medical records, technical library and correspondence files
  • Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
  • Completed documents, case histories and forms, such as intake and insurance forms
  • Prepared correspondence and assisted physicians and medical scientists with preparation of reports, speeches, articles and conference proceedings
  • Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records
  • Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.

Dispensary Technician

Taree Discount Drug Store
01.2018 - 11.2020
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Marketing And Events Coordinator

Old Bar Tavern
11.2016 - 12.2019
  • Coordinate publications and social media
  • Design and update company promotional material
  • CRM management
  • Source, negotiate, book and make arrangements with clients for events
  • Monitor events progress and update management
  • Management of event budgets for reporting purposes.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Developed post-event reports to determine effectiveness of each event.

Pharmacist Assistant

Doc's Mega Save Chemist
01.2014 - 12.2014
  • Gathers, organises, and assesses patient information
  • Supplies patients with information and education on their prescriptions
  • Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies
  • Liaises with healthcare providers and patients to obtain correct prescription information
  • Answers patients' questions about their medications under the supervision of the pharmacist
  • Takes inventory of drugs on hand and records results
  • Places orders for additional drugs as directed by the pharmacist
  • Maintains electronic patient information
  • Prepares billing information for medications
  • Completes patients' sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical products.

Pharmacy Assistant

SAXBYS PHARMACY-IAN CARR
01.2013 - 12.2013
  • Delivered medications and pharmaceutical supplies to patients, nursing stations and surgery
  • Prepacked bulk medicines with prescribed medications and affixed labels.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.

Shift Manager

MCDONALDS-AMANDA EVANS
12.2009 - 01.2013
  • Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers
  • Deal with customer complaints in a professional manner
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.

Administration Assistant

Faim First Aid
05.2009 - 12.2009
  • Executed record filing system to improve document organization and management.
  • Making appointments
  • Assisting in creating programmes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Certificate II In Retail Certificate III In Retail -

RTO

Diploma of Fitness -

Australian Institute of Personal Training
Brisbane
01.2023

Certificate II & III Community Pharmacy -

Pharmacy Guild
01.2019

Certificate II Medical Administration -

Tafe
Taree, NSW
01.2013

No Degree - Certificate III in Business

RTO
Tafe
01.2011

Certificate S2 & S3 Medicines -

Pharmacy Guild
01.2010

Skills

  • Events Management
  • Computer Literacy
  • Event Planning
  • Negotiation
  • Relationship Management
  • Pharmacy Technician Experience
  • Fundraising
  • Clinical Pharmacy Experience
  • Certifications and Licenses
  • Team Management
  • Good Telephone Etiquette
  • Recordkeeping
  • Analytical Thinking
  • Flexible and Adaptable
  • Attention to Detail
  • Written Communication
  • Interpersonal Communication
  • Friendly, Positive Attitude

Timeline

Clinical Support Officer, Trauma -Surgical Service

Hunter New England Health
03.2023 - Current

Medical Administrative Assistant

Partnered Health
01.2022 - 09.2022

Dispensary Technician

Taree Discount Drug Store
01.2018 - 11.2020

Marketing And Events Coordinator

Old Bar Tavern
11.2016 - 12.2019

Pharmacist Assistant

Doc's Mega Save Chemist
01.2014 - 12.2014

Pharmacy Assistant

SAXBYS PHARMACY-IAN CARR
01.2013 - 12.2013

Shift Manager

MCDONALDS-AMANDA EVANS
12.2009 - 01.2013

Administration Assistant

Faim First Aid
05.2009 - 12.2009

Certificate II In Retail Certificate III In Retail -

RTO

Diploma of Fitness -

Australian Institute of Personal Training

Certificate II & III Community Pharmacy -

Pharmacy Guild

Certificate II Medical Administration -

Tafe

No Degree - Certificate III in Business

RTO

Certificate S2 & S3 Medicines -

Pharmacy Guild

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ERIN RUSSELL