Summary
Overview
Work History
Education
Skills
Timeline
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Erin Ryan

Darwin,NT

Summary

Strategic Advisor known for high productivity and efficient task completion. Specialize in policy development, stakeholder engagement, and risk management strategies. Excel in communication, adaptability, and problem-solving to navigate complex challenges and drive organizational success.

Overview

5
5
years of professional experience

Work History

Telebet Advisor

Bet365
Darwin, NT
08.2023 - 06.2024
  • Efficiently manage a high volume of inbound calls within a timely framework.
  • Utilize communication templates for managing various topics.
  • Determine customer needs, clarify details, investigate each issue, and offer solutions or alternatives.
  • Implemented effective security measures, such as two-factor authentication, for enhanced protection against fraud.
  • Ensured compliance with applicable laws by regularly auditing internal systems used in the betting operations.
  • Developed and implemented strategies for enhancing customer loyalty, resulting in increased revenue.
  • Utilized excellent communication skills to provide exceptional customer service, leading to positive feedback from clients.
  • Maintained up-to-date knowledge of relevant laws and regulations governing online gambling.
  • Inspected betting slips regularly for errors or discrepancies before authorizing payment of winnings.

Service Centre Technician

Kinetic IT
Darwin, NT
09.2022 - 07.2023
  • Conducted work in accordance with government standards, security, and policies.
  • Demonstrated organizational and multitasking abilities to adhere to Service Level Agreements (SLAs)..
  • Efficiently identified customer needs and expedited solutions to address those requirements.
  • Assessed technical problems and decided which team or service provider should be contacted for escalation.
  • Remotely assisted clients with technical concerns or inquiries.
  • Mastered more than 10 operating systems, handling an average of 40 calls daily.

Service Attendant

Subway
Darwin, NT
02.2021 - 09.2021
  • Take customer orders, manage cash and card transactions.
  • Attentively listen to customer requests to prepare personalized orders.
  • Maintain a thorough understanding of product pricing, promotions, and special offers.
  • Ensure the environment is safe and hygienic, in compliance with international standards.

Cashier

McDonalds
Darwin, NT
07.2019 - 08.2020
  • Achieved high-quality customer support to over 1k customers daily and handled customer disputes in a professional and pleasant manner.
  • Led training efforts of new employees on procedures and company requirements.
  • Continuously cleaning and organization to ensure safety standards.
  • Conducted closing and opening responsibilities of the store.

Caregiver, Special Needs - VOLUNTEER

Nemarluk School
Darwin, NT
06.2019 - 12.2019
  • Support and engage with children in a range of physical and mental activities.
  • Worked with children diagnosed with diverse needs to better help them integrate into school communities and social groups.
  • Assisted children with personal requirements, including keeping spaces clean and helping with grooming.
  • Organized activities and learning objectives in collaboration with elementary educators and school curriculum.
  • Assisted children with cooking, feeding, and monitored intake to help children achieve nutritional objectives and support wellness goals.

Education

High School Diploma -

Darwin High School
Darwin
11-2022

Skills

  • Client Engagement
  • Academic Counseling
  • Career Planning
  • Presentations and public speaking
  • Relationship Building
  • Compliance requirements

Timeline

Telebet Advisor

Bet365
08.2023 - 06.2024

Service Centre Technician

Kinetic IT
09.2022 - 07.2023

Service Attendant

Subway
02.2021 - 09.2021

Cashier

McDonalds
07.2019 - 08.2020

Caregiver, Special Needs - VOLUNTEER

Nemarluk School
06.2019 - 12.2019

High School Diploma -

Darwin High School

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Erin Ryan