Erin Ryan
Darwin,NT
Summary
Dynamic professional with a proven track record in client engagement and effective troubleshooting, resulting in improved customer service feedback scores at Sports Girl. Demonstrates expertise in collaborative relationship development and workplace safety compliance through significant contributions at Bet365. Known for reliability and creative solution development, consistently enhancing team performance and client satisfaction. Career aspirations include further driving excellence in customer relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retail Worker
Sports Girl
Darwin, NT
07.2024 - Current
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assessed assigned areas and displays to maintain a presentable condition.
- Initiated friendly conversation with customers to determine level of assistance required.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Provided training and support to new staff members.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Improved customer service feedback scores through outstanding service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Telebet Advisor
Bet365
Darwin, NT
08.2023 - 06.2024
- Efficiently manage a high volume of inbound calls within a timely framework.
- Utilize communication templates for managing various topics.
- Determine customer needs, clarify details, investigate each issue, and offer solutions or alternatives.
- Implemented effective security measures, such as two-factor authentication, for enhanced protection against fraud.
- Ensured compliance with applicable laws by regularly auditing internal systems used in the betting operations.
- Developed and implemented strategies for enhancing customer loyalty, resulting in increased revenue.
- Utilized excellent communication skills to provide exceptional customer service, leading to positive feedback from clients.
- Maintained up-to-date knowledge of relevant laws and regulations governing online gambling.
- Inspected betting slips regularly for errors or discrepancies before authorizing the payment of winnings.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Service Centre Technician
Kinetic IT
Darwin, NT
09.2022 - 07.2023
- Conducted work in accordance with government standards, security, and policies.
- Demonstrated organizational and multitasking abilities to adhere to Service Level Agreements (SLAs).
- Efficiently identified customer needs, and expedited solutions to address those requirements.
- Assessed technical problems and decided which team or service provider should be contacted for escalation.
- Remotely assisted clients with technical concerns or inquiries.
- Mastered more than 10 operating systems, handling an average of 40 calls daily.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Managed quality control and maintained high level of customer satisfaction.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
Service Attendant
Subway
Darwin, NT
02.2021 - 09.2021
- Take customer orders, manage cash and card transactions.
- Attentively listen to customer requests to prepare personalized orders.
- Maintain a thorough understanding of product pricing, promotions, and special offers.
- Ensure the environment is safe and hygienic, in compliance with international standards.
Cashier
McDonalds
Darwin, NT
07.2019 - 08.2020
- Maintained exceptional service standards for daily interactions exceeding 1,000 customers.
- Conducted orientation sessions to inform employees of procedures and expectations.
- Upheld safety protocols through regular cleaning and systematic organization.
- Conducted the closing and opening responsibilities of the store.
Caregiver, Special Needs - VOLUNTEER
Nemarluk School
Darwin, NT
06.2019 - 12.2019
- Assisted children with diverse needs in integrating into school communities and social groups.
- Provided assistance to children with personal care tasks, ensuring cleanliness and proper grooming.
- Coordinated with teachers to design and implement activities and learning goals in accordance with the school curriculum.
- Monitored children's intake during meals to support their nutritional and wellness objectives.
- Conducted a range of activities to support the physical and mental growth of children.
Education
High School Diploma -
Darwin High School
Darwin11-2022
Bachelor of Education -
Charles Darwin University
Darwin, NTSkills
- Client Engagement
- Academic Counseling
- Career Planning
- Presentations and public speaking
- Collaborative Relationship Development
- Knowledge of Compliance Regulations
- Store maintenance
- Reliability and punctuality
- Workplace safety compliance
- Creative Solution Development
- Effective Troubleshooting
- Patience and empathy
Education and Training
other,Darwin
Contact
Darwin, NT 0810
References
References available upon request.
Timeline
Retail Worker
Sports Girl
07.2024 - Current
Telebet Advisor
Bet365
08.2023 - 06.2024
Service Centre Technician
Kinetic IT
09.2022 - 07.2023
Service Attendant
Subway
02.2021 - 09.2021
Cashier
McDonalds
07.2019 - 08.2020
Caregiver, Special Needs - VOLUNTEER
Nemarluk School
06.2019 - 12.2019
High School Diploma -
Darwin High School
Bachelor of Education -
Charles Darwin University
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