Erin Sakamoto
Brisbane,QLD
Summary
Energetic and outgoing professional with extensive experience in customer service, teamwork, and multi-tasking. Utilizes fluency in English, Japanese, and Cantonese to excel in international settings. A natural leader with a strong online presence of over 20,000 social media followers. Passionate about delivering exceptional customer experiences and seeking new challenges for skill development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Interpreter and Receptionist
Gold's Gym
Ibaraki, Japan
05.2024 - 09.2024
- Provided simultaneous translation services for conferences, meetings, seminars, and interviews.
- Supported colleagues by providing assistance with translations as needed.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
Fashion Coordinator and Sales Associate
GU
Akihabara, Tokyo, Japan
04.2023 - 12.2023
- Created mood boards to showcase the latest trends in fashion design.
- Assisted clients in selecting and purchasing fashion items that match their style preferences.
- Communicated with customers regarding their orders and provided feedback on product selection.
- Developed seasonal collections based on current trends in the fashion industry.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
Bartender and Hostess
Bar Maru, Spanish Bar
Tokyo, Japan
05.2022 - 03.2023
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Greeted guests with friendliness and professionalism.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Handled cash payments and reconciled daily transactions accurately.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
Waitress and Cashier
Yakiniku Takarajima
Ibaraki, Japan
12.2021 - 04.2022
- Took orders for food and drinks and delivered them to guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Organized take-out orders efficiently according to customer requests..
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
Education
Bachelor of Arts - English Studies
Sophia University
Tokyo, Japan03-2027
Skills
- Fluency in English, Japanese, and Cantonese
- Basic proficiency in Spanish
- Adaptable and efficient in a multicultural environment
- Strong interpersonal and communication skills
- Collaborative Team Leadership
- Customer Service
- Impression management
Languages
English
Native/ Bilingual
Japanese
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Spanish
Elementary
Certification
- RSA
- Valid International Driver's License
- Japanese Calligraphy Teaching Certificate
- Competitor in the All Japan 4×100 Relay (Track and Field)
- Japan Dancer's Championship Finalist for the Kanto Regional
Timeline
Interpreter and Receptionist
Gold's Gym
05.2024 - 09.2024
Fashion Coordinator and Sales Associate
GU
04.2023 - 12.2023
Bartender and Hostess
Bar Maru, Spanish Bar
05.2022 - 03.2023
Waitress and Cashier
Yakiniku Takarajima
12.2021 - 04.2022
- RSA
- Valid International Driver's License
- Japanese Calligraphy Teaching Certificate
- Competitor in the All Japan 4×100 Relay (Track and Field)
- Japan Dancer's Championship Finalist for the Kanto Regional
Bachelor of Arts - English Studies
Sophia University
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