Erin Saunders

• Real estate with 3 staff members
• Management and growth of Property Management department, encompassing end-to-end management of residential property portfolio of 100 properties, creation and implementation of new processes, procedures and programs, and prospecting and pitching for new business
• Daily duties included pitching for new business/rental appraisals, advertising properties for lease, open houses, processing applications, ingoing reports, routine inspections, final inspections, organise and follow up maintenance, process invoices, liaise with tenants, landlords, creditors and others as required, arrears management, rent reviews and lease renewals
• In this role I became more confident in Business Development skills and ability to work autonomously and implement effective and efficient processes and procedures

Achievements:

• Receiving Laing+Simmons 2022 Gold Excellence in Property Management (Individual) Award and 2022 Property Management Circle of Excellence (Individual) Award out of 51 other offices (~150 other property managers)
• Consistently received monthly Property Management Circle of Excellence award based on different KPI's each month
• No properties lost to any other agencies, consistently achieving 0% arrears, 0% outstanding rent reviews and 0% outstanding inspections.

• Real estate with 14 staff members
• Manage in its entirety a portfolio of 160+ properties requiring me to perform daily duties such as open houses, processing applications, ingoing reports, routine inspections, final inspections, organising maintenance, liaising with tenants, landlords, trades people and others as required, arrears management, preparing for and attending to tribunal matters on behalf of landlord's, appraising properties for lease and carrying out administrative tasks

Achievements:

• Taking initiative to update and change checklists, procedures, and programs in Property Management department to increase productivity, job efficiency and effectiveness
• Learning how to effectively appraise properties for lease and successfully signing up new clients
• Regularly achieving zero rent arrears on portfolio
• Learning how to prepare for and present at tribunal hearing, successfully winning 3 of 3 hearings presented at
• Receiving numerous outstanding testimonials from clients.

• Real estate with 30 staff members
• Manage a property portfolio of 145 properties while working toward achieving monthly KPI's
• I performed daily duties such as processing applications, conducting open houses, ingoing and outgoing reports, routine inspections, assessing the rental market, arrears management, liaising with clients and organising maintenance
• In this role I become more experienced and confident in conflict resolution.

• Real estate with 14 staff members
• Manage in its entirety a portfolio of 160+ properties requiring me to perform daily duties such as open houses, processing applications, ingoing reports, routine inspections, final inspections, organising maintenance, liaising with tenants, landlords, trades people and others as required, arrears management, preparing for and attending to tribunal matters on behalf of landlord's, appraising properties for lease and carrying out administrative tasks

Achievements:

• Taking the initiative to update and change checklists, procedures, and programs in the Property Management department to increase productivity, job efficiency and effectiveness
• Learning how to effectively appraise properties for lease and successfully signing up new clients
• Regularly achieving zero rent arrears on my portfolio
• Learning how to prepare for and present at a tribunal hearing, successfully winning 3 of the 3 hearings I presented at
• Receiving numerous outstanding testimonials from clients.

• Resort with 40-50 staff members
• Reception: provide exceptional customer service to all clients and provide a great first impression, direct phone calls using a multiline telephone system, process accommodation reservations, carry out basic daily banking duties
• Accounts: enter invoices and data, cross reference all banking with the trust account to ensure a balance is achieved, process payments to owners and suppliers, carry out end of month process for the trust account.

• Real estate with 14 staff members
• Assist in managing a portfolio of 200+ properties performing daily duties such as open houses, processing applications, ingoing reports, routine inspections, liaising with tenants, landlords and trades people to organise maintenance and repairs, chasing up rent and invoice arrears, final inspections and resolving disputes with regards to final inspections.

• I oversaw the marketing for all the sales properties within our office, assisting 7 sales agents
• This included inputting text and photos online, uploading videos and floorplans online, very closely proofing the work of myself and the sales agents, creating signboard layouts, creating advertisements for The Herald, designing and creating letterbox drop pamphlets and newsletters, advertising on social media (Facebook and Instagram), use of Excel and Adobe
• I also assisted the agents out in the field with pre-settlement inspections, open houses and auctions.

• Process rental payments for a portfolio of 600+ properties and balance banking daily, prepare lease agreements and lease renewals, advertise rental properties, process bills and charge against owners and tenants, filing, key auditing
• Responsible for training all new receptionists (approximately 5) and teaching them the basics of working in a real estate office.

• Provide exceptional customer service to all clients of the company and provide a great first impression, direct phone calls using a multiline telephone system, provide administrative support to all property managers and sales agents, maintain cleanliness of the office, process outgoing mail, complete basic marketing material for sales, filing.

• Real estate with 30-40 staff members.
• Provide exceptional customer service to all clients of the company and provide a great first impression, direct phone calls using a multiline telephone system, provide administrative support to all property managers and sales agents, maintain cleanliness of the office, process outgoing mail, complete basic marketing material for sales, filing

• Provide excellent customer service over the phone and to walk-in customers, assisting with general enquiries and directing phone calls to the appropriate staff member, supporting property managers and sales agents with administration tasks, processing daily mail, displaying and arranging marketing content, working in a team environment
• This position helped me to gain knowledge and experience within a professional office environment, gaining confidence in use of a multiline telephone system, assisting colleagues with administrative tasks and providing helpful and friendly advice to customers
• Variety retail outlet with 20-30 staff members.

• Taking orders, cooking and/or preparing meals, handling cash correctly, ensuring restaurant area was always clean
• This role taught me the importance of good customer service skills and how to work quickly, efficiently, and effectively in a team-oriented fast paced environment.

• Retail food outlet with approximately 20 staff members.
• Providing excellent customer service by efficiently taking orders, cooking and/or preparing meals, handling cash correctly, and ensuring restaurant areas always met hygiene and OH&S standards
• This role has contributed to my customer service skills and taught me to work quickly, efficiently and effectively in a team-oriented fast paced environment

• Providing quality customer service, preparing drink orders, delivering food and drinks to customers' tables, clearing and cleaning tables
• This role has taught me to how to be quick and efficient in performing my duties and how to meet customers' needs promptly
•