Erin Saunders

Real estate with 7 staff members

• Management of property portfolio of 170 properties encompassing both residential and commercial properties alongside Property Officer and Head of Property Management/Commercial Property Manager.
• Oversaw Property Officer, providing support, training and guidance in daily operations and customer service initiatives.
• Maintained meticulous records of all property and department files, correspondence, communication records and compliance records.
• Trust accounting activities inclusive of daily rent receipting and reconciliations, review and input of invoices, and carrying out mid-month/EOM processing as required.
• Completion and management of residential Property Management daily operations such as rent arrears, rent increases, lease renewals, routine inspections, leasing, ingoing inspections, outgoing inspections and maintenance.
• Commercial property management tasks encompassing rent and outgoings invoicing, outgoings reconciliation, rent increases, management of maintenance, daily correspondence with tenants.
• Streamlined property management processes for improved efficiency and cost savings.
• Investigated and resolved any tenant complaints.

Achievements:

• Learning how to carry out mid-month and end-of-month process to disburse funds to landlords and creditors.
• Gained understanding on fundamental understanding on how to manage commercial properties.
• Experience and learning in managing staff and identifying areas for growth and improvement as needed.
• Auditing numerous facets of the overall Property Management processes and department management resources.

Real estate with 3 staff members

• Management and growth of Property Management department, encompassing end-to-end management of residential property portfolio of 100 properties, creation and implementation of new processes, procedures and programs, and prospecting and pitching for new business.
• Daily duties included pitching for new business/rental appraisals, advertising properties for lease, open houses, processing applications, ingoing reports, routine inspections, final inspections, organise and follow up maintenance, process invoices, liaise with tenants, landlords, creditors and others as required, arrears management, rent reviews and lease renewals.
• In this role I became more confident in Business Development skills and ability to work autonomously and implement effective and efficient processes and procedures.

Achievements:

• Receiving Laing+Simmons 2022 Gold Excellence in Property Management (Individual) Award and 2022 Property Management Circle of Excellence (Individual) Award out of 51 other offices (~150 other property managers).
• Consistently received monthly Property Management Circle of Excellence award based on different KPI's each month.
• No properties lost to any other agencies, consistently achieving 0% arrears, 0% outstanding rent reviews and 0% outstanding inspections.

Real estate with 14 staff members

• End-to-end management of portfolio of 160+ properties with daily duties required such as open houses, processing applications, ingoing reports, routine inspections, final inspections, organising maintenance, liaising with tenants, landlords, trades people and others as required, arrears management, preparing for and attending to tribunal matters on behalf of landlord's, appraising properties for lease and carrying out administrative tasks.

Achievements:

• Taking initiative to update and change checklists, procedures, and programs in Property Management department to increase productivity, job efficiency and effectiveness.
• Learning how to effectively appraise properties for lease and successfully signing up new clients0
• Regularly achieving zero rent arrears on portfolio.
• Learning how to prepare for and present at tribunal hearing, successfully winning 3 of 3 hearings presented at.
• Receiving numerous outstanding testimonials from clients.

Real estate with 30 staff members

• Manage property portfolio of 145 properties while working toward achieving monthly KPI's.
• I performed daily duties such as processing applications, conducting open houses, ingoing and outgoing reports, routine inspections, assessing the rental market, arrears management, liaising with clients and organising maintenance.
• In this role I become more experienced and confident in conflict resolution.

Real estate with 14 staff members

• End-to-end management of portfolio of 160+ properties with daily duties required such as open houses, processing applications, ingoing reports, routine inspections, final inspections, organising maintenance, liaising with tenants, landlords, trades people and others as required, arrears management, preparing for and attending to tribunal matters on behalf of landlord's, appraising properties for lease and carrying out administrative tasks.

Achievements:

• Taking initiative to update and change checklists, procedures, and programs in Property Management department to increase productivity, job efficiency and effectiveness.
• Learning how to effectively appraise properties for lease and successfully signing up new clients.
• Regularly achieving zero rent arrears on portfolio.
• Learning how to prepare for and present at tribunal hearing, successfully winning 3 of 3 hearings presented at.
• Receiving numerous outstanding testimonials from clients.

Resort with 40-50 staff members

• Reception: provide exceptional customer service to all clients and provide a great first impression, direct phone calls using a multiline telephone system, process accommodation reservations, carry out basic daily banking duties.
• Accounts: enter invoices and data, cross reference all banking with the trust account to ensure a balance is achieved, process payments to owners and suppliers, carry out end of month process for the trust account.

Real estate with 14 staff members

Assistant Residential Property Manager (1 year)

• Assist in managing portfolio of 200+ properties performing daily duties such as open houses, processing applications, ingoing reports, routine inspections, liaising with tenants, landlords and trades people to organise maintenance and repairs, chasing up rent and invoice arrears, final inspections and resolving disputes with regards to final inspections.

Sales Marketing Co-ordinator (6 months)

• Oversaw marketing for all sales properties within our office, assisting 7 sales agents.
• This included inputting text and photos online, uploading videos and floorplans online, very closely proofing work of myself and sales agents, creating signboard layouts, creating advertisements for The Herald, designing and creating letterbox drop pamphlets and newsletters, advertising on social media (Facebook and Instagram), use of Excel and Adobe.
• Assisted agents out in the field with pre-settlement inspections, open houses and auctions.

Residential Property Management Associate (2 years)

• Process rental payments for portfolio of 600+ properties and balance banking daily, prepare lease agreements and lease renewals, advertise rental properties, process bills and charge against owners and tenants, filing, key auditing.
• Responsible for training all new receptionists (approximately 5) and teaching them the basics of working in a real estate office.

Receptionist (6 months)

• Provide exceptional customer service to all clients of the company and provide a great first impression, direct phone calls using a multiline telephone system, provide administrative support to all property managers and sales agents, maintain cleanliness of the office, process outgoing mail, complete basic marketing material for sales, filing.

Real estate with 30-40 staff members

• Provide exceptional customer service to all clients of the company and provide a great first impression, direct phone calls using a multiline telephone system, provide administrative support to all property managers and sales agents, maintain cleanliness of the office, process outgoing mail, complete basic marketing material for sales, filing.

Variety retail outlet with 20-30 staff members

• Provide excellent customer service over the phone and to walk-in customers, assisting with general enquiries and directing phone calls to the appropriate staff member, supporting property managers and sales agents with administration tasks, processing daily mail, displaying and arranging marketing content, working in a team environment.
• This position helped me to gain knowledge and experience within a professional office environment, gaining confidence in use of a multiline telephone system, assisting colleagues with administrative tasks and providing helpful and friendly advice to customers.

Fast food outlet with 50-60 staff members

• Taking orders, cooking and/or preparing meals, handling cash correctly, ensuring restaurant area was always clean
• This role taught me the importance of good customer service skills and how to work quickly, efficiently, and effectively in a team-oriented fast paced environment.

Retail food outlet with approximately 20 staff members

• Providing excellent customer service by efficiently taking orders, cooking and/or preparing meals, handling cash correctly, and ensuring restaurant areas always met hygiene and OH&S standards
• This role has contributed to my customer service skills and taught me to work quickly, efficiently and effectively in a team-oriented fast paced environment

Fast food Outlet with 50-60 staff members

• Providing quality customer service, preparing drink orders, delivering food and drinks to customers' tables, clearing and cleaning tables
• This role has taught me to how to be quick and efficient in performing my duties and how to meet customers' needs promptly