Erin Scanlon-Georgeson
Overview
13
13
years of professional experience
Work History
Customer Service/Sales Representative
ADVANCED HAIR STUDIO
11.2022 - 09.2023
- Answering phone calls, answering questions over the phone, Booking in appointments, Unsold campaign, Pitching the free consultation to new leads, general administration
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
SETTLEMENTS REPRESENTATIVE
TOYOTA FINANCE AUSTRALIA
05.2022 - 10.2022
- Approving loans for settlement, determining credit score, verifying income, verifying documents, processing disbursements
- awarded multiple times for 100% quality assurance
CUSTOMER SERVICE AGENT
PROBE
04.2021 - 10.2021
- Customer Service, Answering phone calls, File noting after each call, Assisting customers with all ATO enquiries, Processing forms, Assisting customers with credit transfers, Organising debt plans and lodgements, General business enquires
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
PERSONAL CARE ASSISTANT
Personal Family
01.2015 - 01.2018
- Administration and supervision of Medication, Assistance with personal care, Strong organisational
RECEPTIONIST/ADMIN
NEIGHBOURHOOD HOUSE WOODEND
01.2013 - 01.2015
- Welcoming visitors by greeting them, Directed visitors, Answering or referring inquiries, Provided excellent face to face and over the phone customer service, Maintained security by following security procedures, Assisted with room bookings
ADMINISTRATOR/CFA ASSISTANT
CFA
01.2011 - 01.2013
- Participated in fundraising events, Completed CFA demonstrations, Provided excellent customer service, Sold raffle tickets, Assisted staff with IT support
CUSTOMER SERVICE/FRONT OF HOUSE
KLUA SATHORN RESTURANT
01.2010
- Working on a casual basis, this involved face to face customer service, greeting customers and taking food and beverage orders
CUSTOMER SERVICE/WAITRESSING
LERDIES
01.2008
- This casual position involved the dual task of kitchen hand duties and customer service
ADMINISTRATOR/EDITOR
CSIRO PUBLISHING
01.2008
- Administration: Edited scientific journals and typed general communication and letters to customers and businesses as directed
- Ensured accurate development of communication by providing correspondence to supervisor for approval, Records Processing: Entered customer information into internal records management system
- Updated existing customer records while creating new data files as directed
Education
VCE (Year 11) -
Castlemaine Secondary College
Castlemaine01.2011
Skills
- Problem solving
- Cash management
- Transaction processing
- Data processing
- Stock receipting
- Food Handling
- Hospitality Training
- Proficient in Microsoft Office Suite 365
- Touch typing skills (WPM: 60 Accuracy: 99 %)
- Positive demeanour
- Professional Appearance
- Adaptable mindset
- Problem-solving abilities
- Critical Thinking
- Active Listening
Attributes
- Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers.
- Honest and Reliable: Able to take on tasks with a degree of responsibility due to strong morals and ethics ensuring honesty and reliability.
- Time Management: Dedicated to effectively prioritising and managing time by allocating tasks and activities and keeping track of them in diaries and daily to-do lists.
References
Made Available Upon Request
Timeline
Customer Service/Sales Representative
ADVANCED HAIR STUDIO
11.2022 - 09.2023
SETTLEMENTS REPRESENTATIVE
TOYOTA FINANCE AUSTRALIA
05.2022 - 10.2022
CUSTOMER SERVICE AGENT
PROBE
04.2021 - 10.2021
PERSONAL CARE ASSISTANT
Personal Family
01.2015 - 01.2018
RECEPTIONIST/ADMIN
NEIGHBOURHOOD HOUSE WOODEND
01.2013 - 01.2015
ADMINISTRATOR/CFA ASSISTANT
CFA
01.2011 - 01.2013
CUSTOMER SERVICE/FRONT OF HOUSE
KLUA SATHORN RESTURANT
01.2010
CUSTOMER SERVICE/WAITRESSING
LERDIES
01.2008
ADMINISTRATOR/EDITOR
CSIRO PUBLISHING
01.2008
VCE (Year 11) -
Castlemaine Secondary College
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