Erin Southgate
Raymond Terrace,NSW
Summary
Accomplished professional with extensive experience in animal healthcare. Medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Hardworking and passionate job seeker with strong organizational skills, self-motivated, with a strong sense of personal responsibility. Ready to help achieve goals.
Overview
15
15
years of professional experience
Work History
VETERINARY NURSE
Williams River Veterinary Clinic
08.2023 - Current
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records.
- Invoiced patients accurately in line with charging guidelines.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted senior staff with blood analyses and physical assessments.
- Administered medications to animals in treatment and documented changes in condition.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Educated clients on nutrition, preventive health and other animal care.
- Administer medications, and treatments as instructed by veterinarian.
- Performed faecal examinations, urinalysis and bloodwork.
- Reception duties/stock control/filling
- Operating petbooqz computer program
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Groomed and bathed animals to maintain hygiene and appearance.
- Restrained animals for examination and treatment.
- Worked flexible schedule and extra shifts to meet business needs.
CUSTOMER SERVICE REPRESENTATIVE
BP HEXHAM
09.2021 - 12.2021
- Met KPI's.
- Cultivated warm relationships with regular customers.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained clean and orderly work station.
- Cleaned up spills in accordance with spill procedures.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to all customer inquiries thoroughly and professionally.
- Performed cash, card and check transactions to complete customer purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Followed strict covid protocols
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
VETERINARY NURSE
RAYMOND TERRACE VETERINARY CLINIC
04.2009 - 08.2019
- Coordinated opening and end of day procedures
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile upon arrival, went over available services, outlined costs, and determined special needs of animals under care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Invoiced patients accurately in line with charging guidelines.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Placed new supply orders, managed inventory and restocked.
- Processed new patients and updated client records.
- Restrained animals to protect veterinarians from potential harm whilst assisted medical, surgical, and diagnostic procedures.
- Administered medications to animals in treatment and documented changes in condition.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Placed IV catheters and established intravenous drips.
- Performed faecal examinations, urinalysis and bloodwork.
- Collected and prepared specimens for laboratory testing.
- Assisted veterinarians with radiographs and ultrasounds.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered oral, injectable or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Assisted with large and small animal at home consults (call outs)
- Trained and mentored other staff.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odours.
- Monitored and maintained food and water of hospitalised animals.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Groomed and bathed animals to maintain hygiene and appearance.
- Assisted in rescues to treat sick, injured and orphaned wild animals.
- Prepared meals and diets for animals using species-specific formulas and nourishment to aid in rehabilitation.
- Followed safety protocols for handling animals.
- Skilled at working independently and collaboratively in a team environment.
Education
Certificate IV - Veterinary Nursing
Tafe NSW (Correspondence)
Tamworth, NSW2010
Certificate III - Veterinary Nursing
Tafe NSW (Correspondence)
Tamworth, NSW2009
Skills
- Supply Management
- Patient Examination
- Vital Signs Monitoring
- X-Ray Processing
- Client Counselling
- Bathing and Nail Clipping
- Treatment and Research Records
- Euthanasia Assistance
- Medication Administration
- Equipment Sterilization
- Clear Communication
- Wound Dressing
- Billing and Invoicing
- Appointment Scheduling
- Post-Surgical Monitoring
- Surgery and Procedure Preparation
- Client Relations
- Medication Dispensing
- Cash Handling
- Responsible and Reliable
- Animal Health
- Patient Discharge
- Medical Histories
- Parasitic Visual Exams
- Customer Service
- Medication Labelling
- Patient Check-Ins
- Veterinary Office Administration
- Intravenous Injection
- Tick Removal
- IV Fluid Administration
- Anaesthesia Administration
- Specimen Collection
- Patient Triage
Timeline
VETERINARY NURSE
Williams River Veterinary Clinic
08.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
BP HEXHAM
09.2021 - 12.2021
VETERINARY NURSE
RAYMOND TERRACE VETERINARY CLINIC
04.2009 - 08.2019
Certificate IV - Veterinary Nursing
Tafe NSW (Correspondence)
Certificate III - Veterinary Nursing
Tafe NSW (Correspondence)
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