Erin Spencer-Bakes
Montmorency,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trial-run at Bakery
Lower Plenty Bakehouse
01.2024 - 01.2024
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Work Experience at Cafe
3095 Cafe
11.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Work placement
PRACE
01.2019 - 01.2022
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Volunteer
Bulleen Art and Gardens
01.2018 - 01.2018
- Inspected plants to identify for signs of disease or infestation and address problems early.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Assisted customers with finding requested plants and flowers.
- Communicated with coworkers and management to report challenges.
Education
VCAL -
PRACE College
Reservoir, Australia01.2022
No Degree -
Eltham Highschool
Eltham, Australia01.2018
Skills
- Cash Handling
- Food Preparation
- Espresso machine operation
- Customer Complaint Resolution
- Merchandise Restocking
- Coffee grinding
- Inventory Management
- Sewing machine operation
- Customer Service
- Cleaning
Certification
- Food Handling, secondary school
- Work Safety, secondary school
References
Jane Davey, PRACE Principle, 0430 371 372, jane.davey@prace.vic.edu.au
Hobbies and Interests
Dressmaking, reading, boardgames, art/painting, animal lover
Timeline
Trial-run at Bakery
Lower Plenty Bakehouse
01.2024 - 01.2024
Work Experience at Cafe
3095 Cafe
11.2023 - 11.2023
Work placement
PRACE
01.2019 - 01.2022
Volunteer
Bulleen Art and Gardens
01.2018 - 01.2018
VCAL -
PRACE College
No Degree -
Eltham Highschool
- Food Handling, secondary school
- Work Safety, secondary school
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