Erin Staker

Key Responsibilities: Key Achievements:

As Operations Manager at RainShield Roofing, I oversee the full spectrum of day-to-day business operations to ensure timely, high-quality roofing project delivery and exceptional customer satisfaction. I lead cross-functional teams including project supervisors, field crews, logistics, and customer service, aligning operational execution with company goals and growth targets.

• Manage and streamline daily operations across residential and commercial roofing projects, from scheduling to final inspection.
• Supervise and coordinate project timelines, materials procurement, subcontractor management, and crew deployment.
• Led cross-functional teams to ensure project completion within established timelines and quality standards.
• Implement systems and processes to improve operational efficiency, job costing, and profitability.
• Monitor project budgets, resource allocation, and KPIs to ensure targets are met or exceeded.
• Collaborate with sales, estimating, and customer service teams to support client needs and resolve issues proactively.
• Ensure compliance with safety regulations, building codes, and internal quality standards.
• Recruit, train, and lead field staff and administrative personnel; foster a performance-driven culture.
• Reduced project delays through process improvements and better logistics coordination.
• Increased customer satisfaction scores via improved communication and post-project follow-up systems.
• Spearheaded the implementation of project management software, enhancing visibility and accountability across teams.

Key Responsibilities;

As Operations Coordinator, I supported the seamless delivery of maintenance services and equipment operations across commercial and industrial air compressor systems. I played a key role in scheduling, logistics, inventory management, and customer coordination, ensuring efficient workflow and high service standards.

• Scheduled and coordinated daily service and maintenance appointments for field technicians and repair crews.
• Managed parts inventory and procurement to minimize downtime and ensure job readiness.
• Communicated with clients to confirm service windows, provide updates, and address inquiries or escalations.
• Processed work orders, service reports, and equipment records using internal systems.
• Assisted in planning preventive maintenance programs for client compressor systems and related equipment.
• Ensured compliance with safety standards and operational procedures across job sites.
• Collaborated with service managers and technicians to streamline operations and resolve field challenges.
• Developed training materials for new staff, fostering consistent performance and adherence to safety protocols.
• Implemented inventory management practices, enhancing accuracy in supply tracking and procurement.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

Key Responsibilities;

As a Business Development Manager at Telstra Business Centre Dandenong, I specialized in driving B2B sales growth by delivering tailored telecommunications solutions to small-to-medium enterprises. I built strong client relationships, identified new business opportunities, and worked closely with internal teams to deliver high-impact solutions across mobile, data, NBN, and cloud services.

• Identified, developed, and closed new business opportunities through cold calling, networking, and client referrals.
• Managed a portfolio of SME clients, providing ongoing account management and upselling based on evolving business needs.
• Consulted with clients to understand operational requirements and deliver tailored Telstra solutions across voice, mobile, internet, and IT products.
• Collaborated with technical and support teams to ensure seamless solution implementation and post-sale service.
• Maintained detailed sales pipelines and activity records using Telstra CRM systems.
• Achieved and exceeded monthly and quarterly sales targets and KPIs.