Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Bartender

Erin Stone

Buderim,Australia

Summary

Over 15 years of experience in customer-facing roles, with a proven ability to lead teams, streamline operations, and enhance guest satisfaction. Skilled in optimising staff performance, implementing innovative solutions, and leveraging technology to deliver seamless customer experiences. Expertise aligns with Front of House Manager requirements, demonstrating transferable skills in leadership, service excellence, and operational efficiency.

Overview

19
19
years of professional experience

Work History

Retail Sales Associate

James Lane
08.2021 - Current
  • Consistently exceeded sales targets by an average of 10%, leveraging exceptional customer service and creative problem-solving.
  • Provided innovative solutions to customer needs, enhancing satisfaction and loyalty.
  • Ranked among top-performing staff for gross sales, quote provision, and successful conversions, contributing to the business's financial success.

FOH Team Member/Hostess

Banana Bender Pub
11.2020 - 08.2021
  • Enhanced restaurant efficiency by designing a floor map and seating strategy, increasing revenue per service by 65%.
  • Developed and coached wait staff on innovative seating and waitlist management, enabling double capacity dinner services.
  • Boosted online reputation by spearheading a brand improvement campaign, elevating the pub's Google rating from 3.2 to 4 stars within six months.
  • Fostered guest satisfaction through exceptional service delivery, earning consistent positive reviews.

Sales Solutions & Customer Support Manager

Quik Corp
11.2016 - 11.2020
  • Consistently exceeded sales targets by an average of 10%, leveraging exceptional customer service and creative problem-solving
  • Provided innovative solutions to customer needs, enhancing satisfaction and loyalty
  • Ranked among top-performing staff for gross sales, quote provision, and successful conversions, contributing to the business's financial success
  • Enhanced restaurant efficiency by designing a floor map and seating strategy, increasing revenue per service by 65%
  • Developed and coached waitstaff on innovative seating and waitlist management, enabling double capacity dinner services
  • Boosted online reputation by spearheading a brand improvement campaign, elevating the pub's Google rating from 3.2 to 4 stars within six months
  • Fostered guest satisfaction through exceptional service delivery, earning consistent positive reviews
  • Streamlined sales activities and improved customer dispute resolution, ensuring consistently high satisfaction rates
  • Implemented interactive ordering systems for trade shows, doubling the number of customers served on-site
  • Spearheaded the development of a new business unit, establishing procedures and reporting systems for operational success

Sales Support/Coordinator

Quik Corp
11.2015 - 11.2016
  • Streamlined sales activities and improved customer dispute resolution, ensuring consistently high satisfaction rates.
  • Implemented interactive ordering systems for trade shows, doubling the number of customers served on-site.
  • Spearheaded the development of a new business unit, establishing procedures and reporting systems for operational success.
  • Mentored team members to foster a customer-focused culture, transforming dissatisfied clients into brand advocates.

Wait Staff Member

Maroochydore RSL
06.2005 - 10.2005
  • Delivered high-quality customer service in café, restaurant, and event settings, ensuring guest satisfaction.
  • Specialized in managing service for high-volume events, maintaining professionalism and poise under pressure.
  • Collaborated with team members to achieve seamless service standards during peak operational periods.

Education

Bachelor of Business Administration - Marketing, Theatrical Construction

Francis Marion University

Skills

  • Customer Dispute Resolution
  • Innovative Solutions Implementation
  • Leadership
  • Mentoring
  • Operational Efficiency
  • Professionalism Under Pressure
  • Service Excellence
  • Technology Leveraging for Customer Experiences

Additional Information

Mentored team members to foster a customer-focused culture, transforming dissatisfied clients into brand advocates., Supported the Salesforce CRM implementation, enhancing customer service and operational efficiency., Acted as a customer advocate by developing tools and metrics to improve service standards and business management., Streamlined sales coordination processes, contributing to improved client satisfaction and team workflow., Delivered high-quality customer service in café, restaurant, and event settings, ensuring guest satisfaction., Specialized in managing service for high-volume events, maintaining professionalism and poise under pressure., Collaborated with team members to achieve seamless service standards during peak operational periods.

Timeline

Retail Sales Associate

James Lane
08.2021 - Current

FOH Team Member/Hostess

Banana Bender Pub
11.2020 - 08.2021

Sales Solutions & Customer Support Manager

Quik Corp
11.2016 - 11.2020

Sales Support/Coordinator

Quik Corp
11.2015 - 11.2016

Wait Staff Member

Maroochydore RSL
06.2005 - 10.2005

Bachelor of Business Administration - Marketing, Theatrical Construction

Francis Marion University

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