Erin Toohey
Battery Hill
Summary
I am an aspiring lawyer with a strong connection to the natural beauty of the Sunshine Coast, having just moved back to be closer to family. My diverse background in sports, cultural activities, and community involvement has instilled in me a sense of commitment and a passion for taking on challenges. Since completing school, I've delved into the world of Law, recognizing its value and complexity. While balancing my love for music and community service, including international volunteering in Malawi and organizing events like 'Shave for a Cure,' I remain dedicated to personal growth and giving back to my community. I am eager to apply my skills and enthusiasm to a paralegal position at your esteemed law firm.
Overview
12
12
years of professional experience
Work History
Service Desk Administrator
Coastline BMW
02.2023 - Current
- Addressed user customer service concerns and delegated to specialist team members when required.
- Discussed customer concerns regarding vehicle service requirements, billing or general customer satisfaction to promote improved user experience.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Paralegal
HD Lawyers
08.2022 - 01.2023
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Maintained litigation database and document organization for Workcover cases.
- Organized evidence and client information to support cases and prepare for trial.
- Offered tech support to two attorneys.
- Communicated pertinent information to clients via phone, email, and mail.
- Interviewed clients to obtain information relevant to cases via phone call.
- Contacted clients to schedule appointments and discuss progress of cases.
Administration Manager
Protest Engineering
01.2020 - 08.2022
- First point of contact for all human resources, administrative and accounts related queries.
- Managing the Overheads team.
- Ensured all monthly payments were processed.
- Completed full end of month process.
- Training all staff on in-house software (theBOSSapp).
- Completing end to end recruitment and onboarding process for new staff.
- Creating contracts for new staff.
- Consulting with staff on human resources related incidents and enquiries.
Bid Coordinator
Kelly Services
01.2018 - 01.2019
- Bid/proposal process and outcome management.
- Collaborated with sales resources and set timeframes for project deliverables in response to requests for proposals.
- Coordinated and managed internal resources during proposal process and verified achievement of milestones and deliverables.
- Maintained sales tasks with detailed notes in enterprise contact management system to assist in bringing sales opportunities to closure.
- Adapted existing methods and procedures to create possible alternative solutions to moderately complex problems.
- Worked creatively and analytically in problem-solving environment, internally and with clients.
- Prepared tenders, presentations and proposals to submit to clients and secure new business.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
Service Advisor
Coastline BMW
01.2013 - 01.2017
- Liaising with inter-department leaders.
- Implementing the correct daily processes and requirements.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Professional photographer
Underwater World Sea Life
01.2015 - 01.2016
- Photographing customers and animals.
- Confidently communicating and consulting with customers in order to sell products.
- Assisting with shows and tours.
Performer
Forty Five 51 Tapas Bar
01.2012 - 01.2016
- Regularly performing live music.
Barista
Gloria Jeans Coffee
01.2014 - 01.2015
- Making coffee.
- Serving food.
- Taking customer orders at the register.
- Opening and closing the store.
- Cleaning.
Front of house staff
Reelax at Dickies Fish and Chip Shop
01.2012 - 01.2014
- Taking customers’ orders at the register and by table service.
- Serving customers at the register and by table service.
- Making coffees.
- Cooking and handling food.
- Opening and closing the store.
- Cleaning.
Front of house staff
Gold Star Bakery
01.2012 - 01.2013
- Serving customer at the counter.
- Cooking and handling food.
- Making coffees.
- Opening and closing the store.
- Cleaning.
Education
Bachelor of Laws - Law
Southern Cross University
06.2024
High School Diploma -
Siena Catholic College
Sippy Downs11.2014
Skills
- Client Relationship Management
- Incident Management
- Documentation Development
- Problem-Solving
- Verbal and Written Communication
- Microsoft Windows and Office
References
Brad Butcher, Dealer Principal - Coastline BMW: 0409 933 099
Liam Kelly, Director - Protest Geotechnical Pty Ltd: 0413 719 302
Lachlan Shields, Bid Manager ANZ - Kelly Services Sydney: 0428 121 259
Timeline
Service Desk Administrator
Coastline BMW
02.2023 - Current
Paralegal
HD Lawyers
08.2022 - 01.2023
Administration Manager
Protest Engineering
01.2020 - 08.2022
Bid Coordinator
Kelly Services
01.2018 - 01.2019
Professional photographer
Underwater World Sea Life
01.2015 - 01.2016
Barista
Gloria Jeans Coffee
01.2014 - 01.2015
Service Advisor
Coastline BMW
01.2013 - 01.2017
Performer
Forty Five 51 Tapas Bar
01.2012 - 01.2016
Front of house staff
Reelax at Dickies Fish and Chip Shop
01.2012 - 01.2014
Front of house staff
Gold Star Bakery
01.2012 - 01.2013
Bachelor of Laws - Law
Southern Cross University
High School Diploma -
Siena Catholic College
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