Erin Van Der Meer

First Point of Contact for all incoming patients including phone, walk ins, website enquiries and Live Chat

Contact new patients based on new referrals sent by external doctors

Follow up with patients at regular intervals to secure appointments and advise them of treatment options

Liaise with external doctors and clinics to communicate patient results and treatment pathways

Apply Home Sleep Test equipment to select patients for testing

Developed and implemented a new CRM Follow Up system to ensure patients are accurately assessed and booked

Training of new and existing staff on Customer Service Policies and Practices

Creation and maintenance of various Excel tracking spreadsheets

Cleaning, restocking and checking of testing equipment before it is sent to patients

• Created a Excel Spreadsheet to maintain budgets for large scale projects over multiple years which was still in use at the time of my departure
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

• Awarded 'Rookie of the Year' 2007
• Awarded 'NSW Sales Consultant of the Year' 2009 and 2010
• Maintained a 90% average on Quality Assurance calls (minimum expected score was 75%)
• Maintained a client database of over 700 clients
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Boosted sales revenue by developing and implementing effective sales strategies.
• Created and distributed a weekly calendar advising the team of upcoming public holidays and any relevant disruptions to ordering or delivery schedules