ERIN WALSH

RESPONSIABILITIES

• Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.

• Use thorough knowledge of information resources and Service NSW operating practices to resolve and record customer complaints and escalate any unresolved issues.

• Ensure customer complaints arising from complex agency transactions are accurately resolved, recorded and unresolved issues are escalated through appropriate channels.

• Successfully complete activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised

• Effectively resolve complex agency-specific enquiries through utilisation of various complex agency specific digital data storage systems.

• Ensure that where needed that complex enquiries and transactions are referred to appropriate agencies to resolve these transactions.

• Work within high volume, high pressure and constantly evolving contact Centre environment. Adapt to changing priorities, rotating shift patterns and achieve both individual and team KPIs within defined service standards.

RESPONSIBILITIES

• Maintained energy and enthusiasm in fast-paced environment.
• Handling administrative procedures for passengers
• Administrating boarding passes, gate and ramp service
• Informed passengers of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Escorted handicapped passengers from terminal to aircraft.
• Announced flight status updates and information about gate changes over PA system.
• Creating documents of load plan, reporting to Pilots and Flight crew
• Hired, trained and motivated employees to provide exceptional passenger care and support communicate regularly with training teams on issues relating to training requirements, outcomes, recourses, personal development, and other issues relating to specified subject.
• Provide feedback on training processes, materials and assist in developing new material/recourses.
• Build and maintain rapport with both new and existing team members.
• Liaise with stakeholders, Customs, Boarder Force, Biosecurity Agent and Federal Police
• Used hand-held devices and computers to record and monitor inventory levels and completed audits.
• Reason for leaving.

Covid19

RESPONIBLILITIES

• Recorded notes for future reference, including customer preferences and services delivered.

• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments

• Applied human resources expertise to optimize hiring, training and performance.

• Assessed financial reports and statements regularly to update processes and operations for greater profitability

• Used Microsoft and Smallbiz to maintain files and administrative records,

business budget planning and administration, accounting functions, purchasing, rostering and weekly payroll and handle financial needs,

Reason for leaving

Sold Business for Career Change