Summary
Overview
Work History
Skills
Timeline
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Erin Warner

Torquay,VIC

Summary

Experienced retail leader with a focus on driving sales, managing teams, and delivering strong store performance. Skilled in inventory, customer service, and staff development, with a flexible, problem-solving mindset.

Overview

8
8
years of professional experience

Work History

Store Manager

Ghanda Clothing
10.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed fifteen store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Tufting Machine Operator

Godfrey Hirst
01.2020 - 08.2022
  • Operate Tufting machinery following manufacturing processes to produce high-quality carpets.
  • Maximized machinery longevity with preventative maintenance measures, reducing instances of unscheduled downtime.
  • Enhanced workplace safety by adhering to company guidelines and conducting regular machine maintenance checks.
  • Improved production efficiency by optimizing machine settings and monitoring equipment performance.

Operator

Carbon Revolution
01.2020 - 01.2020
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Increased overall product quality through meticulous attention to detail during operation processes.

Assistant Manager (Interim Store Manager)

BP Australia
01.2017 - 01.2020
  • Delivered exceptional customer service in a fast-paced retail environment, proactively resolving complaints and anticipating customer needs to ensure seamless convenience retail standards.
  • Stepped up as Acting Store Manager (Feb–May), overseeing daily operations including roster creation (Kronos), inventory and fuel deliveries (JDA ESO), and performance management reviews for a team of ten. Led staff onboarding, training, and recruitment including job postings, interviews, and candidate selection (PageUp).
  • Handled all aspects of store money management including float counts, electronic safe usage (Tidal), change orders, deposit handling, and loss prevention strategies.
  • Acted as Safety Warden and certified Food Safety Supervisor (Australian Institute of Food Safety), ensuring Zero Harm, managing OH&S reporting, incident prevention, and maintaining site-specific risk registers.
  • Conducted routine security checks including CCTV monitoring and Smoke Cloak device maintenance. Managed third-party services such as Western Union money transfers and Hubbed parcel services, ensuring compliance, identity verification, and timely issue resolution with courier partners.

Skills

  • Diploma of Business Management ATC
  • Certificate IV AccountingGordon TAFE
  • Certificate IV Remedial Massage VFA
  • Certificate II First Aid and Resuscitation
  • Food Safety Supervisor AIFS

Timeline

Store Manager

Ghanda Clothing
10.2022 - Current

Tufting Machine Operator

Godfrey Hirst
01.2020 - 08.2022

Operator

Carbon Revolution
01.2020 - 01.2020

Assistant Manager (Interim Store Manager)

BP Australia
01.2017 - 01.2020

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Erin Warner