Erin Webcke

• Enhance guest satisfaction by efficiently managing check-in and check-out processes.
• Maintain a welcoming atmosphere at the front desk, addressing guest inquiries promptly and professionally.
• Streamline reservation procedures for improved booking accuracy and increased room occupancy rates.
• Develop strong relationships with guests, resulting in repeat business and positive online reviews.
• Collaborate with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests.
• Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
• Process financial transactions accurately, ensuring proper billing practices and minimizing discrepancies.

• Administrative and sales officer responsible for gymnastics administrative tasks such as club enquiries via phone and email, coordinated debt calls, and daily reconciliation of tills.
• Efficiently and accurately completed tasks within a short timeframe including gymnastics bookings, invoicing and sales

•provided advice and information as well as partook in up-selling and cross-selling of PCYC products and services

• Worked heavily with excel, word and a point of sales system

• Participated and collaborated with other team members on Company marketing initiatives and pop-up stalls.

• Administrative and customer service role responsible for welcoming clients, checking pets in, responding to emails and phone calls, and daily reconciliation of sales.
• Contributed to positive work environment through excellent teamwork and collaboration with staff members.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, scheduling appointments and taking messages for veterinarians as needed.

• Enhanced patient comfort by providing gentle and thorough dental cleanings.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.

• Providing efficient and accurate prescription filling services.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Contributed to increased sales by offering expert advice on over-the-counter medications and products.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
• Assisted store management with general retail tasks such as merchandising displays, cashier duties and customer assistance.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.