Open To Work
Erina Damayanti
Wilcannia,NSW
Summary
Detail-oriented professional with expertise in data administration and customer interactions. Skilled in managing front desk operations and improving transaction processes to enhance customer experiences. Strong team player dedicated to delivering quality service and maintaining operational excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ampol Gas Station
Wilcannia, Australia
01.2023 - Current
- Processed customer transactions with high accuracy and speed during peak hours to improve customer satisfaction
- Operated cash register for cash, check, and credit card transactions
- Managed cash register operations, ensuring accurate cash handling and timely end-of-day reconciliation
- Anticipated customer needs and provided tailored support, enhancing overall customer service experience.
- Verified age identification for customers purchasing alcohol or tobacco products.
- Maintained cleanliness and organization of the front counter area
- Monitored security cameras throughout the store premises ensuring no suspicious activity is present.
Motel Front Desk Clerk
Murrayville Hotel
Murrayville, Australia
02.2025 - 07.2025
- Greeted guests warmly and provided prompt check-in services.
- Managed reservations using hotel management software to ensure accurate booking and enhance guest satisfaction.
- Processed payments accurately and maintained cash register balance.
- Collaborated with team members to streamline front desk operations, improving service delivery.
- Performed administrative tasks including filing, data entry, and correspondence preparation to maintain organized front desk operations.
- Maintained cleanliness of the front desk area at all times.
Back-End & Database Engineer
Merdeka Uni Foundation
Malang, Indonesia
01.2021 - 01.2025
- Manage, update, and optimize database performance
- Develop and maintain back-end application logic
- Integrated applications with databases and related systems to enhance functionality
- Executed data queries to meet internal department requirements
- Conducted software testing to ensure system stability and reliability
- Actively participate in software testing and quality assurance processes
- Collaborate with front-end teams to deliver seamless user experiences
- Communicate with users and stakeholders to understand project scope and system requirements
Education
Bachelor Degree - Information Technology
MERDEKA UNIVERSITY
EAST JAVA, INDONESIA01-2020
Skills
- Customer service
- Sales Support
- Data entry
- Administrative Support
- Computer proficiency
- Quality Assurance
- Project Management
- Critical Thinking
- Conflict resolution
- Database Management
References
- Darryl, +61408778564, Hotel Manager - Murrayville Hotel
- Arif S Afandi, fandi@unmer.ac.id, Head Section IT - Merdeka Foundation (Overseas)
- Suresh, +61424661934, Manager - Wilcannia Roadhouse
Availability
Monday - Sunday (Fulltime / Parttime)
Personal Information
Visa Status: Working Holiday Visa (462)
Areas Of Interest
- Office Operation
- Office Administration
- Hospitality
- Hospitality Management
Languages
English
Professional
Indonesian
Native/ Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$29/hr - $55/hrTimeline
Motel Front Desk Clerk
Murrayville Hotel
02.2025 - 07.2025
Customer Service Representative
Ampol Gas Station
01.2023 - Current
Back-End & Database Engineer
Merdeka Uni Foundation
01.2021 - 01.2025
Bachelor Degree - Information Technology
MERDEKA UNIVERSITY