Erin Elizabeth McGill
Geraldton,WA
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day operations. Forward-thinking team leader skilled at operating within a team or independently to meet goals. Dedicated car detailing professional with a history of meeting company goals and deadlines. Skilled in working under pressure and adapting to new situations and challenges to best enhance the day-to-day operations of the business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Geraldton Car Wash
10.2013 - Current
- Car wash and car detailing, Overseeing day-to-day operations of the Car Wash
- Conducting mechanical maintenance where applicable
- Successfully run a small car detailing team
- Handling customer complaints
- Cleaning of cars to a professional standard
- Opening and closing of premises on a daily basis
- Pick up and drop off customers' vehicles
- Managing online accounting system (Xero)manager
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Automotive Window Tinter
Midwest Windscreens And Tinting
09.2020 - 12.2020
- Provided the same level of care and attention to all customers, no matter vehicle value.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Discussed tint and accessories options.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from the windshield area.
- Oversaw inventory management and purchasing, proactively ordering the required quantity of parts and supplies.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Geraldton Senior College
Geraldton, WA12.2010
Skills
- Superb Time Management Skills
- Management Training
- Project Planning
- Social Media Marketing
- Invoice Processing
- Team Leadership
- Multi-Site Operations
- Operation Monitoring
Certification
Advanced Open Water Dive certificate.
R-E motorcycle class
C Class drivers license
Referee's
Marshall Franco - Midwest Windscreens (supervisor) 0478069117
Jarrod Blewit - Geraldton Carwash (work colleague) 0499694626
Timeline
Automotive Window Tinter
Midwest Windscreens And Tinting
09.2020 - 12.2020
Operations Manager
Geraldton Car Wash
10.2013 - Current
High School Diploma -
Geraldton Senior College
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