Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erinn Welford

Gymea,NSW

Summary

Re/Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering the ability to provide quality control and efficiency insights, improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

19
19
years of professional experience

Work History

Account Coordinator

Swiss Re
11.2016 - 11.2023
  • Relationship Manager for outsourcing team including quality control reporting, business continuity support and annual sign off for services provided including submission of supporting evidence for regulator record purposes
  • Ensured timely response to stakeholders queries and internal projects
  • Escalated issues to appropriate channels as necessary.
  • Coordinated meetings, events, as well as providing supporting marketing material for Key Account Managers & C-suite
  • Updated internal databases with account information to maintain concise, clear records.
  • Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between local & international teams.
  • Financial and market analysis utilising various internal and external trusted sources of information
  • Supported Key Account Managers and Client Managers in sales origination & strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
  • Participated in large bespoke transactions under Confidentiality Agreements.
  • Assisted in developing and implementing business improvement programs, ongoing improvements to products, processes, and services.
  • Coordinated regular high level briefings to c-suite & executives
  • Monitored industry trends, providing clients with insights and recommendations to stay ahead of competitors.
  • Analyzed client feedback to identify areas for improvement, driving continuous enhancements to services and processes.
  • Coordinated cross-departmental efforts to meet client needs, fostering collaborative environment and holistic service approach.
  • Facilitated onboarding of staff, ensuring smooth transition and positive initial experience.
  • Delegation & transfer of local tasks to offshore administrative support staff to improve efficiency.

Claims Technician

Willis Re
10.2013 - 10.2016
  • Administration of Non-Life Reinsurance claims including recoveries, preliminary loss advices and updates to various stakeholders
  • Manage client reporting requirements
  • Maintain internal and external client standards
  • Respond to client queries quickly and efficiently
  • Provide technical support to offshore servicing centre staff
  • Maintain and manage an incoming workload register including a team email inbox
  • Ensuring adherence to internal working practices, local procedures and external compliance
  • Maintaining record management of information systems including a credit control register and claims processes.

Reinsurance Claims Technician

Allianz Australia Limited
02.2008 - 10.2013
  • Maintain large portfolio of varied lines of business
  • Prepare and distribute invoices, preliminary advices, updates and finalisations
  • Review and undertake action of quarterly large & litigated loss report
  • Cross collaboration with internal and external stakeholders
  • Maintaining contractual, claims, and financial registers
  • Assist in staff training
  • Adhere to audit, compliance and legal requirements
  • Responding to queries within a timely manner.

Personal Injury Claims Consultant

Allianz Australia Limited
03.2005 - 02.2008
  • Manage a portfolio of of direct and litigated compulsory third party injury claims
  • Liaise with claimants, medical specialists, legal practitioners and other professionals
  • Prepare disputed matters for tribunal and court hearings
  • Manage claims decisions within authority limit
  • Attend mediations, settlement conferences and court hearings
  • Undertake claimant treatment reviews with internal rehab providers
  • Assist new staff with systems training
  • General administration and file management.

Education

Skills

  • Strong analytical and communication skills
  • Key stakeholder management and engagement skills across internal and external clients
  • Proven client management skills
  • Portfolio management of varied lines of business
  • Proficient in MS Office including Power BI, Excel, Powerpoint, Outlook, Sharepoint,
  • Ability to manage large volumes of work with high level attention to detail
  • Ability to prioritise work and self-manage

References

Available upon request

Timeline

Account Coordinator

Swiss Re
11.2016 - 11.2023

Claims Technician

Willis Re
10.2013 - 10.2016

Reinsurance Claims Technician

Allianz Australia Limited
02.2008 - 10.2013

Personal Injury Claims Consultant

Allianz Australia Limited
03.2005 - 02.2008

Similar Profiles

CREATE PROFILE
Erinn Welford