Erin Violet Scully
Casula,NSW
Summary
I work as a receptionist every Wednesday at a real estate company. At 21 years old, I have gained considerable experience in various fields and consider myself a reliable and upbeat team member. I excel at promoting customer loyalty, satisfaction, and purchases through consultative techniques and by paying diligent attention to individual needs. Additionally, I am knowledgeable about product merchandising, payment processing, and cleaning. I am a dedicated and dependable relationship-builder with excellent organisational strengths and a superior work ethic. I am successful at managing multiple priorities with a positive attitude and am willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist
Professionals Real Estate
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Support Worker
National Disability Insurance Scheme
01.2023 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Retail Sales Associate
The Duke Store
10.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Bar Manager
Da Vinci's Italian Restaurant
03.2021 - 08.2022
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximised customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Restaurant All-rounder
Da Vinci's Italian Restaurant
01.2021 - 08.2022
- Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
- Performed general housekeeping and cleaning tasks.
- Adapted quickly to changing priorities while effectively managing workload during periods of high demand.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed routine sweeping, mopping, waxing and polishing of high-traffic floors.
- Assisted with set up of tables, chairs and other equipment for community and employee events.
Team Member
Flip Out Trampoline Park
04.2018 - 05.2021
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Bar & Front of House
Zone Bowling
01.2021 - 04.2021
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Demonstrated adaptability skills when adjusting schedules according to unexpected changes in guest numbers or special events.
- Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
Team member
Red Rooster Restaurant
09.2016 - 02.2018
- Learned all required tasks quickly to maximise performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelors of Nursing - Nursing Midwifery
Western Sydney University
Sydney, NSW05.2026
Diploma in Health Science - Extended -
Western Sydney University
05.2022
Graduate Certificate - Hair And Make Up
St Joseph Trade Center
Hinchinbrook, NSW09.2020
High School Diploma -
Clancy Catholic College
West Hoxton, NSW09.2020
St Patrick's College
Campbelltown, NSW01.2016
Skills
- Time Management
- Data Entry
- Security awareness
- Business operations understanding
- Money Handling
- Flexible Schedule
- Professional Appearance
- Store maintenance
References
- Gaye Liston, NDIS Manager, info@glistoncommunityservices.com, 0400 188 753
- Sheena Zullo, Owner, Professionals Paradise, Casula, Sheena.Z@professionalsparadise.com.au, 0417 291 068
- Gian Luca Melis, Head Chef, Da Vinci’s Italian Restaurant, Summer Hill, 0401 404 841
- Alessandra Patti, Manager, Da Vinci’s Italian Restaurant, Summer Hill, alespatti@gmail.com, 0400 553 834
- Bailey Walker, Manager, Flip Out Trampoline Park, Prestons, prestons@flipout.net.au, 0424 351 771
- Hamish Grounder, Owner, Red Rooster Prestons, Prestons, Hamish@resky.com.au, 0425 211 819
- Cathy Cerovac, Beauty Services Teacher, St Joseph Trade Center, cathy.cerovac@syd.catholic.edu.au, 0402 619 430
Timeline
Support Worker
National Disability Insurance Scheme
01.2023 - 05.2024
Retail Sales Associate
The Duke Store
10.2022 - 03.2023
Receptionist
Professionals Real Estate
09.2022 - Current
Bar Manager
Da Vinci's Italian Restaurant
03.2021 - 08.2022
Restaurant All-rounder
Da Vinci's Italian Restaurant
01.2021 - 08.2022
Bar & Front of House
Zone Bowling
01.2021 - 04.2021
Team Member
Flip Out Trampoline Park
04.2018 - 05.2021
Team member
Red Rooster Restaurant
09.2016 - 02.2018
Bachelors of Nursing - Nursing Midwifery
Western Sydney University
Diploma in Health Science - Extended -
Western Sydney University
Graduate Certificate - Hair And Make Up
St Joseph Trade Center
High School Diploma -
Clancy Catholic College
St Patrick's College
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