Hi, I’m
Mengling (Erismiy) Yang
Abbotsford,VIC
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for RSA.
Overview
3
years of professional experience
Work History
Meet Fresh
Restaurant Waiter
04.2022 - Current
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Trained new servers on restaurant policies and procedures.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Dohtonbori
Senior Waiter
01.2021 - 11.2022
Job overview
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Collarts , Collingwood, VIC
Bachelor of Arts from Fashion Design
02.2027
Cheltenham Secondary College , Cheltenham, VIC
High School Diploma
12.2019
Skills
- Proficient in using AutoCAD, Maya, Revit
- Proficient in using Photoshop, Illustrator, Indesign
- Conflict and Complaint Resolution
- Order Management
- Service Quality
- Retail Merchandising
- Basic coffee making
VISA
With 188visa, there is no limit on working hours
Available working hour
All day for Monday, Wednesday, Saturday and Sunday
After 2pm for Tuesday
After 3pm for Thursday
Three to four days for a week would be perfect.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Restaurant Waiter
Meet Fresh
04.2022 - Current
Senior Waiter
Dohtonbori
01.2021 - 11.2022
Collarts
Bachelor of Arts from Fashion Design
Cheltenham Secondary College
High School Diploma
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