Erkang Sun

Epping

Summary

Driven by a results-focused approach, I excel in organizational development and customer relations, honed at Sweet Lu and Southwest Petroleum University. My expertise spans from enhancing corporate communications to leading team projects, achieving a significant improvement in customer service satisfaction and operational efficiency. Skilled in multitasking and problem-solving, I thrive in dynamic environments, consistently delivering on project goals. Moreover, studying in Macquarie University provides me knowledge in digital marketing and media campaign development experience.

Overview

years of professional experience

Work History

Student Media Department Management

Southwest Petroleum University

07.2021 - 06.2022

As a senior member of student media department in the university, my responsibilities include:

Proofreading all the content that will be released on media;

New members training and department management;

Official media account management.

Senior Staff Member

Sweet Lu

09.2023 - Current

As a senior staff member in a dessert house company, my responsibilities include:

Baking and cashier;

In-store customer service, including emergency and complaint dealing;

Store and storage management;

Promotion monitoring and campaign management.

Education

Bachelor of Arts - Marketing And Media

Macquarie University

Sydney, NSW

12.2024

Skills

Organizational Development
Research and Development
Corporate Communications
Customer relations skills
Customer service understanding

Sales experience
Teamwork and Collaboration
Problem-Solving
Multitasking
Project Planning

Languages

Chinese (Mandarin)

Native or Bilingual

Timeline