Erna
Brisbane
Summary
Proven expertise in maintaining pristine environments and enhancing customer satisfaction, as demonstrated in roles with Novi Johnson and Cruso's. Excelled in implementing efficient cleaning schedules and improving operational workflows, showcasing exceptional organization and multitasking abilities. Adept at elderly care and fostering teamwork, consistently achieving high-quality outcomes.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Private Housekeeper
Novi Johnson
02.2016 - 12.2019
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
- Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
- Managed household inventories, ensuring adequate supplies were always available when needed.
Cafe Manager
Cruso's
03.2010 - 12.2015
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Motivated staff to perform at peak efficiency and quality.
Education
SDN Surabaya
Surabaya IndonesiaSkills
- Elderly care
- Home maintenance
- Meal preparation
- Ironing proficiency
- Childcare experience
- Window washing
- Carpet cleaning
- Multilingual abilities
- Laundry expertise
- Exceptional cleaning
- Teamwork
- Multitasking and organization
- Health and safety compliance
- Hardworking
Languages
Indonesian
Native or Bilingual
Timeline
Private Housekeeper
Novi Johnson
02.2016 - 12.2019
Cafe Manager
Cruso's
03.2010 - 12.2015
SDN Surabaya
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