Erna
Brisbane
Summary
Professional cleaning expert, skilled in staff training and quality assurance, I excel in teamwork and health and safety compliances, prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational and time management skills.
Overview
20
20
years of professional experience
Work History
Housekeeper
Seminyak Villas
03.2020 - 08.2022
- Maintained cleanliness and organization of guest villas, ensuring adherence to quality standards.
- Conducted detailed inspections of rooms post-cleaning to guarantee guest satisfaction.
- Trained new staff on efficient cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for operations.
Housekeeper
Fourteen Roses Hotel
04.2019 - 02.2022
- Collaborated with team members to address guest requests, providing exceptional service experience.
- Implemented improved cleaning schedules, enhancing workflow efficiency and service delivery.
- Oversaw daily housekeeping operations, coordinating tasks among team members for optimal performance.
Housekeeper
Barong Hotel Bali
07.2016 - 02.2019
- Developed strategies for waste reduction and environmentally-friendly cleaning practices within the villa operations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Housekeeper
Seminyak Villa Bali
12.2013 - 06.2016
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Agung Hotel Bali
02.2010 - 11.2013
- Maintained cleanliness and organization of guest villas, ensuring high standards of presentation.
- Implemented efficient cleaning schedules to enhance operational workflow and guest satisfaction.
- Trained new staff on best practices for housekeeping procedures and safety protocols.
- Conducted regular inspections of rooms to uphold quality control and address maintenance issues promptly.
Housekeeper
Komang Villas Bali
06.2006 - 12.2009
- Collaborated with management to develop improved cleaning techniques, boosting overall efficiency.
- Provided exceptional customer service by responding promptly to guest requests and feedback related to housekeeping services.
- Mentored junior staff on time management strategies, fostering a proactive team environment focused on excellence.
Housekeeper
Mayapanit Hotel Surabaya
02.2003 - 05.2006
- Assisted in inventory management by tracking supply levels and placing timely orders for cleaning materials.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
High School Diploma -
Surabaya
SMA 3 Surabaya Indonesia06-1998
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming
- Health and safety compliance
- Interior and exterior cleaning
- Staff training
- Ordering cleaning supplies
- Quality assurance controls
- Multitasking and organization
Timeline
Housekeeper
Seminyak Villas
03.2020 - 08.2022
Housekeeper
Fourteen Roses Hotel
04.2019 - 02.2022
Housekeeper
Barong Hotel Bali
07.2016 - 02.2019
Housekeeper
Seminyak Villa Bali
12.2013 - 06.2016
Housekeeper
Agung Hotel Bali
02.2010 - 11.2013
Housekeeper
Komang Villas Bali
06.2006 - 12.2009
Housekeeper
Mayapanit Hotel Surabaya
02.2003 - 05.2006
High School Diploma -
Surabaya