Summary
Overview
Work History
Education
Skills
Languages
Referees
Timeline
Generic

Erna Efendi

Perth,WA

Summary

Retail sales professional versed in product placement and merchandising.

Reliable and upbeat beauty consultant and sales representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.

Knowledgeable about product, payment processing and cleaning.

Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Well-versed in processing accurate sales transactions and providing superior customer service.

Organised and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate about the beauty industry.

Overview

5
5
years of professional experience

Work History

Beauty Consultant Sales Representative

David Jones
10.2019 - Current
  • Increased client satisfaction by providing personalized beauty consultations and product recommendations.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Achieved sales goals consistently through effective product demonstrations and persuasive communication skills.
  • Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
  • Collaborated with team members to achieve collective sales targets and provide exceptional service.
  • Stayed informed of industry trends and new products, ensuring expert knowledge for customers seeking advice.
  • Handled customer complaints professionally, resolving issues promptly and fostering long-term loyalty.
  • Hosted successful in-store events to showcase new products and boost overall sales revenue.
  • Provided excellent customer service through active listening skills, understanding client needs before making tailored suggestions.
  • Contributed to high-level teamwork by collaborating on strategies for meeting monthly sales targets together as a group.
  • Promoted brand awareness through engaging social media posts showcasing various beauty products offered instore.
  • Ensured compliance with all safety protocols concerning cosmetics storage conditions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed loyal clientele through personalized consultations focusing on individual beauty needs and preferences.

Freelance Makeup Artist

Freelance
01.2019 - 09.2023
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Applied makeup in accordance with clothing style.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face
  • Developed loyal following of clients by providing high-quality services.
  • Answered phone calls and emails to schedule client appointments

Education

Certificate II - Retailing

WA Academy
Perth, WA
03.2019

Skills

  • Upselling
  • Client Relationship Building
  • Customer Obsessed
  • Client Consultations
  • Social Media Promotion
  • Product Sampling
  • Product Demonstrations
  • Product Launches
  • Makeup Application
  • Color Matching
  • Upselling Services
  • Personalized Makeovers
  • Beauty Trends Awareness
  • Payment Processing
  • Loss Prevention
  • Retail Merchandising
  • Store Organization
  • Product Knowledge
  • Cash Handling
  • Customer Assistance
  • Adaptability and Flexibility
  • Reliable and Responsible
  • Time management abilities
  • Problem-solving abilities
  • Store Opening and Closing
  • Purchase Packaging
  • Informed Product Selections
  • Customer Needs Assessment
  • Gift Wrapping
  • Item Ticketing and Pricing
  • Networking abilities
  • Friendly and Helpful
  • Continuous Improvement
  • Multitasking Abilities
  • Sales and Promotions
  • Relationship Building
  • Team Cooperation
  • Engaging with Diverse Customers
  • Brand Promotion
  • Product and Service Sales
  • Self Motivation
  • Goal Setting
  • Positive Customer Engagement

Languages

Indonesian
Native or Bilingual

Referees

Alison Turner - Ph +61 415 909 211

Careessa Pang - Ph + 61 423700 863

Timeline

Beauty Consultant Sales Representative

David Jones
10.2019 - Current

Freelance Makeup Artist

Freelance
01.2019 - 09.2023

Certificate II - Retailing

WA Academy

Similar Profiles

CREATE PROFILE
Erna Efendi