Erna Wati
Summary
Accomplished in enhancing customer satisfaction and achieving sales targets, my tenure at Yamaha Aneka Motor Indonesia and Large Solar Installs Pty Ltd showcases my ability to foster relationships and drive business growth. Leveraging skills in relationship building and market research, I've successfully expanded markets and maintained a high client retention rate. My approach combines strategic sales techniques with a deep understanding of customer needs, contributing to substantial business development. Passionate Beauty Therapist with 2 years of experience. Offering extensive understanding of personalized and detailed body care with talent for upselling products while maintaining long-term customer relationships.
Overview
15
15
years of professional experience
Work History
Beauty Therapist
Vie Spa Pullman Magenta Shores Resort
04.2023 - Current
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Educated clients on care processes and advised on further care and products.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Services Manager
Large Solar Installs Pty Ltd
03.2020 - 10.2022
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Played a crucial role in the company''s expansion efforts by identifying potential markets for new services offerings based on industry trends and competitor analysis.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Owner
Kedai Kenyang Catering
01.2016 - 06.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Manager of Business Development and Sales
Yamaha Aneka Motor Indonesia
04.2010 - 03.2015
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
- Conducted market research to discover new leads, opportunities and messaging.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
- Built relationships with customers and community to establish long-term business growth.
Education
No Degree - Business Administration
MCI Institute
Online StudyHigh School Diploma -
Australian Massage And Beauty Intitute
86 Keppel Street, Bathurst, NSW 202111.2021
Skills
- Relationship Building Ability
- Product Knowledge and Aplication
- Proud of my Job
- Customer Consultation
- Organization and Multitasking
Beauty Treatment Recommendation
- Outstanding Client Retention
- Flexibility and Adaptability
- Sales and Upselling
Timeline
Beauty Therapist
Vie Spa Pullman Magenta Shores Resort
04.2023 - Current
Services Manager
Large Solar Installs Pty Ltd
03.2020 - 10.2022
Owner
Kedai Kenyang Catering
01.2016 - 06.2020
Manager of Business Development and Sales
Yamaha Aneka Motor Indonesia
04.2010 - 03.2015
No Degree - Business Administration
MCI Institute
High School Diploma -
Australian Massage And Beauty Intitute
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