Ernest Munyi
Melbourne,Australia
Summary
Care manager with a talent for maintaining a team environment that supports positive relationships with clients and stakeholders and achieves clients' goals and needs. Strong knowledge of managing, planning, monitoring, and reporting on service delivery to clients and maintaining purposeful networks in their area that provide a framework to support clients to live meaningful and fulfilling lives of their choice. Communicative and team-oriented with proficiency in Networking and Cyber security specialist protects networks from hackers, reviews security protocols for the website, and updates firewalls, software, and hardware. Proven history of fostering hard work to meet team, individual and management objectives.
Overview
13
13
years of professional experience
Work History
CARE Manager/Operation Manager & IT SPECIALIST
Life Health Services, Pty. Ltd
Point Cook, Australia
05.2021 - Current
- Lead and plan support for people with disabilities within their home and community to participate in a range of life areas (including social, recreational, and daily living activities) based on the goals of individual support plans.
- Advocate within the broader community on behalf of clients and their families to support inclusion, participation, and respect for rights.
- Convey information to clients and their families and other people in the lives of clients and participate in negotiations with family members, medical services, activity services, and other community services to help meet daily client needs and/or plan support for future client requirements.
- Manage staff and related services, including but not restricted to roster development, shift allocation, supervision, etcetera.
- Attending Care team meetings on behave of the clients.
- Diagnose, troubleshoot, and resolve a range of software, hardware, and connectivity issues. Provides customer service support by performing a detailed investigation of customer service complaints and issues, research, analyses, and rectifying problems expediently.
- Improve the overall network capabilities of the company by implementing new connectivity hardware and software network configurations that enhanced customer networking access.
- Managing the company email accounts and google drive.
- Protects networks from hackers, review security protocols for Website.
- Updates firewalls, software, and hardware.
AUTHORISED PROGRAM OFFICER (APO)
Life Health Services, Pty. Ltd
Melbourne City, Australia
10.2019 - 05.2022
- Ensuring Compliance: Making sure we comply with the NDIS Restrictive Practices and Behaviour Support and other relevant legislation.
- Reviewing and Approving Behaviour Support Plans: Reviewing and endorsing behaviour support plans, to minimize the use of restrictive practices and promote the individual's well-being and self-determination.
- Monitoring and Reporting: Monitoring the use of restrictive practices, including proactively identifying 'red flags' like the increased use of PRN (pro re nata, meaning 'as needed') interventions. Ensuring timely reporting of restrictive practices to the NDIS Commission.
- Supporting Staff: Supporting and guiding staff in implementing positive behavior support strategies, ensuring they understand the principles of least restrictive practices.
- Collaboration: Working with various stakeholders, including NDIS participants, their families, support teams, behavior support practitioners, and other relevant professionals, to develop and implement effective behavior support plans.
- Promoting Least Restrictive Practices: Advocate for the use of least restrictive support options and work towards reducing and ultimately eliminating the use of restrictive practices.
- Lodging Plans with the Victorian Senior Practitioner: Lodging behaviour support plans containing restrictive practices with the Victorian Senior Practitioner.
HOUSE TEAM LEADER/CARE COORDINATOR
Life Health Services, Pty. Ltd
Melbourne City, Australia
10.2019 - 05.2021
- Managing the workload of staff.
- Assigns cases to the team and meets with them on a regular basis to discuss their progress with clients.
- Reviews client's reports and records.
- Supervises the distribution of work so that it can be handled efficiently.
- Ensure that the staff adheres to all necessary guidelines and organization standards.
- Works with senior management to develop and implement new policies and procedures.
- Providing status reports to senior management and communicating major issues affecting the team.
- Works with senior management to plan and organize performance improvement activities and incentives for the team when necessary.
DISABILITY SUPPORT WORKER
Life Health Services, Pty. Ltd
Melbourne City, Australia
06.2019 - 10.2020
- Assessing the practical and emotional needs of a client and drawing up a care plan.
- Assist clients in daily personal care, toileting, clothing care, household duties and transportation.
- Ensure a positive routine is established and maintained toward optimum mental and physical wellness.
- Medication administration.
- Maintaining a record of client progress.
- Assessing client to determine continuing needs.
- Assistance in building client self-image and self-confidence.
- Assisting with domestic tasks such as cooking, cleaning, washing, and shopping.
DISABILITY SUPPORT WORKER
Melba Support
01.2019 - 12.2019
- Assist clients in daily personal care, toileting, clothing care, household duties and transportation.
- Ensure a positive routine is established and maintained toward optimum mental and physical wellness.
- Medication administration.
- Maintaining a record of client progress.
- Assessing client to determine continuing needs.
- Assistance in building client self-image and self-confidence.
- Assisting with domestic tasks such as cooking, cleaning, washing, and shopping.
DISABILITY SUPPORT WORKER
Supper Community Care
Melbourne, Australia
03.2019 - 08.2019
- Assist clients in daily personal care, toileting, clothing care, household duties and transportation.
- Ensure a positive routine is established and maintained toward optimum mental and physical wellness.
- Medication administration.
- Maintaining a record of client progress.
- Assessing client to determine continuing needs.
- Assistance in building client self-image and self-confidence.
- Assisting with domestic tasks such as cooking, cleaning, washing, and shopping.
- Support people living with disability access and connect with the community.
DISABILITY SUPPORT WORKER
ON CALL
Melbourne, Australia
05.2019 - 05.2019
- Assist clients in daily personal care, toileting, clothing care, household duties and transportation.
- Ensure a positive routine is established and maintained toward optimum mental and physical wellness.
- Medication administration.
- Maintaining a record of client progress.
- Assessing client to determine continuing needs.
- Assistance in building client self-image and self-confidence.
- Assisting with domestic tasks such as cooking, cleaning, washing, and shopping.
CUSTOMER REPRESENTATIVE
Chris Mar Investment
Nairobi, Kenya
02.2017 - 12.2018
- Advise on company information.
- Resolve product or service problems by clarifying the customer's complaint.
- Prepare product or service reports by collecting and analysing customer information.
- Identify and assess customers' needs to achieve satisfaction.
- Go the extra mile to engage customers.
- Compile reports on overall customer satisfaction.
Customer Representative
Tripple Tours & Travel Ltd
Nairobi, Kenya
04.2013 - 01.2017
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Take the extra mile to engage customers.
Education
Master - Cyber Security
Melbourne Institute of Technology University
Certificate IV - Disability
Job training Institute
Bachelor of Arts - International Relations
United States International University
Diploma - Business Management
Kenya Institute of Management
Skills
- Organization Skills
- Occupational Violence Aggression Training
- Developmental Disabilities Experience
- Microsoft Office
- Microsoft Windows
- Police check
- Network Monitoring
- Relation Building
- System Administration
- Full Driving Licence
- Medication Administration
- Operating Systems
- LAN
- Network Firewalls
- Active Directory
- TCP/IP
- Conflict Resolution
- Case Management
- Problem Resolution
- Manual handling Training
- Computer Skills
- Microsoft Windows Server
- Team Management
- CPR Training
- Network Support
- NDIS Workers screening
- Data Management
- Behavioural support and crisis management
- First Aid Training
- Working with children check
- Technical Support
- Computer Networking
- Customer Service
- Information Security
Timeline
CARE Manager/Operation Manager & IT SPECIALIST
Life Health Services, Pty. Ltd
05.2021 - Current
AUTHORISED PROGRAM OFFICER (APO)
Life Health Services, Pty. Ltd
10.2019 - 05.2022
HOUSE TEAM LEADER/CARE COORDINATOR
Life Health Services, Pty. Ltd
10.2019 - 05.2021
DISABILITY SUPPORT WORKER
Life Health Services, Pty. Ltd
06.2019 - 10.2020
DISABILITY SUPPORT WORKER
ON CALL
05.2019 - 05.2019
DISABILITY SUPPORT WORKER
Supper Community Care
03.2019 - 08.2019
DISABILITY SUPPORT WORKER
Melba Support
01.2019 - 12.2019
CUSTOMER REPRESENTATIVE
Chris Mar Investment
02.2017 - 12.2018
Customer Representative
Tripple Tours & Travel Ltd
04.2013 - 01.2017
Master - Cyber Security
Melbourne Institute of Technology University
Certificate IV - Disability
Job training Institute
Bachelor of Arts - International Relations
United States International University
Diploma - Business Management
Kenya Institute of Management