Summary
Overview
Work History
Education
Skills
Key Highlights
Timeline
Generic

ERNEST TACHEE

Melbourne

Summary

Results-driven Business Development and Operations professional with a strong track record in revenue growth and enterprise client onboarding in SaaS and technology sectors. Expertise in identifying opportunities, managing client relationships, and converting prospects into long-term accounts. Leverages commercial insight and technical acumen to enhance sales performance and ensure effective client delivery.

Overview

6
6
years of professional experience

Work History

Project Coordinator (Commercial & Client Delivery Focus)

WHG Telematics
Melbourne
01.2024 - Current
  • Supported the commercial team in onboarding and expanding enterprise accounts, including JB Hi-Fi, Garmin, SCOR, and Guardian Angel Safety
  • Acted as a key point of contact post-sale, ensuring a smooth transition from contract to implementation
  • Identified upsell and expansion opportunities through client engagement and analysis of system usage
  • Delivered product walkthroughs and onboarding support to drive SaaS adoption and client satisfaction
  • Collaborated with sales and technical teams to align client expectations with delivery capabilities
  • Provided performance insights and reporting to stakeholders, demonstrating product value and impact
  • WHG Solutions

Technical Project Manager

Xugar
Remote / Melbourne
01.2022 - 12.2023
  • Managed client relationships across 20+ accounts, driving retention and engagement
  • Managed client relationships across a portfolio of 20+ accounts, ensuring retention and ongoing engagement
  • Worked closely with clients to understand business goals and align digital strategies accordingly
  • Coordinated internal teams to deliver projects aligned with technical and commercial goals
  • Improved client communication and briefing processes, increasing efficiency and satisfaction

Business Development Manager

Deliveroo
02.2021 - 12.2021
  • Prospected and onboarded new restaurant partners, expanding territory coverage and enhancing market presence
  • Managed full sales cycle from outreach to signed agreements and onboarding, driving partner engagement and satisfaction
  • Collaborated with operations teams to ensure smooth partner launches and early performance
  • Built and maintained a strong pipeline using Salesforce CRM
  • Collaborated with operations teams to streamline partner launches and optimize early performance

Customer Sales & Solutions Specialist

Sumo Energy
Melbourne
04.2020 - 05.2021
  • Analyzed customer needs to recommend customized energy solutions that addressed specific challenges.
  • Coordinated cross-functional teams to implement energy efficiency programs, enhancing overall program effectiveness.
  • Educated clients on renewable energy options and benefits, increasing awareness and adoption of sustainable practices.

Education

Advanced Diploma - Building Design (Architectural)

Melbourne Polytechnic
Melbourne

Skills

  • Project Management
  • Client Needs Assessment
  • Client onboarding
  • Account Management & Client Retention
  • Stakeholder engagement
  • Pipeline Management & Forecasting
  • Cross-functional collaboration
  • Negotiation & Closing
  • Process Improvement
  • Sales CRM (Salesforce)
  • Business development

Key Highlights

  • Enterprise Account Growth: Contributed to onboarding and expansion of major clients, including JB Hi-Fi and Garmin, through a mix of relationship management and technical delivery support
  • End-to-End Sales Support: Played a key role across the full client lifecycle from initial engagement through to onboarding and implementation
  • Revenue-Focused Delivery: Combined project coordination with commercial awareness to ensure accounts were not only launched, but retained and expanded
  • Process Improvement: Improved onboarding workflows, reducing time-to-launch by 25% and increasing client satisfaction post-sale
  • Client Relationship Management: Acted as a consistent point of contact for clients, strengthening trust and long-term engagement

Timeline

Project Coordinator (Commercial & Client Delivery Focus)

WHG Telematics
01.2024 - Current

Technical Project Manager

Xugar
01.2022 - 12.2023

Business Development Manager

Deliveroo
02.2021 - 12.2021

Customer Sales & Solutions Specialist

Sumo Energy
04.2020 - 05.2021

Advanced Diploma - Building Design (Architectural)

Melbourne Polytechnic

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ERNEST TACHEE