Ernestine Siega

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed store organization, maintenance, and purchasing functions.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Completed routine store inventories.
• Trained team members in successful strategies to meet operational and sales targets.
• Created employee schedules to align coverage with forecasted demands.
• Approved regular payroll submissions for employees.
• Trained and guided team members to maintain high productivity and performance metrics.

• Oversaw merchandising strategies to effectively showcase [Type] products with eye-catching displays.
• Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
• Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
• Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
• Arranged special marketing initiatives and in-store promotions to successfully bring in targeted sales amount.
• Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Noted in achieving Store sales targets and high sales profit every month
• Managed 2 stores on Boxing day 2010 and both had the highest sales percentage and growth exceeding budget and store target

• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Demonstrated features, answered questions and offered solutions.
• Responded to in-person and telephone requests for information about company offerings.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Developed and implemented successful staff incentive programs to motivate employees.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Developed and implemented successful staff incentive programs to motivate employees.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Mitigated business risks by working closely with staff members and assessing performance.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Coached employees through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Led regular customer service meetings to review progress identify challenges and provide feedback.
• Identified customer service trends to provide recommendations for process and procedural improvements.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Interceded between employees during arguments and diffused tense situations.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.