Ernesto Rojas
Canberra
Summary
Detail-oriented professional with experience in BUSINESS, MARKETING, SALES, HUMAN RESOURCES AND MANAGEMENT. Seeking to take the next career step with a respected organization dedicated to world-class quality. A born leader who can lead teams to process and manage large volumes without compromising service and quality. Excellent communication and interpersonal skills with fluency in Spanish/English/Chinese. Executive leadership training and continuous professional development through Taiwan and Australia Business Schools studies.
Overview
15
15
years of professional experience
Work History
ACCOUNT MANAGER
MANPOWERGROUP
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with the sales team to identify potential upsell opportunities and expand the client base.
BUSINESS DEVELOPMENT MANAGER
SUPAGAS
08.2023 - 01.2024
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
BUSINESS SALES CONSULTANT
NESTLE NESPRESSO
08.2022 - 07.2023
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Achieved and exceeded sales goals in line with the prescribed selling strategy.
- Achieved competitive brand placements at retail locations for existing and new products.
- Communicated product information with confidence and educated consumers about the company.
- Tracked sales data for analysis and forecasting.
ASSOCIATE RECRUITMENT CONSULTANT
ADECCO GROUP
02.2023 - 04.2023
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build a network.
- Hired employees and initiated new hire paperwork process.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
BUSINESS DEVELOPMENT CONSULTANT
TELSTRA CORPORATION
09.2022 - 02.2023
- Met or exceeded sales objectives through client growth, supporting company revenue goals.
- Maximized sales opportunities, remaining focused on goals and expectations.
- Developed and maintained strong customer relationships and networks within designated sales territories.
- Used CRM and other sales tools to guide overall sales strategy.
MALL COMMERCIAL & MARKETING MANAGER
ADMINSA S.A.
11.2018 - 07.2021
- Produced 1.5 million in profit annually by developing and implementing sales goals, strategies, and objectives.
- Coordinated and planned marketing activity for 210.000 square foot mall, including implementing promotional projects and developing informational and leasing brochures.
- Managed a team of 12 salespeople/account managers.
- Worked with businesses in generating new sales revenue for tenant lease/vendor contracts.
AFTER SALES COMMERCIAL MANAGER
MERCEDES BENZ INTERNATIONAL
11.2017 - 10.2018
- Improved customer satisfaction from 58% to 87% by implementing different cultural changes, quality control, and providing feedback to employees.
- Responded to and effectively resolved customer complaints promptly to ensure satisfaction.
- Assessed marketing potential of new and existing store locations, considered statistics and expenditures.
- Managed sales team to consistently achieve growth and hit sales targets.
CORPORATE SALES & MARKETING ACCOUNT MANAGER
TIGO - MILLICOM S.A
08.2011 - 08.2012
- I managed a department with 12 key account managers and an annual operating budget of over 1 million.
- Consistently met 125% of the annual sales quota.
- Developed a business plan and strategy for the market that ensured the attainment of company sales goals and profitability.
KEY ACCOUNT MANAGER
TIGO - MILLICOM S.A
01.2010 - 08.2011
- Developed strong relationships with clients to grow business networks.
- Trained new employees on company policies and strong sales techniques.
- Attended industry events and conferences to attract potential customers and increase brand awareness.
- Forecasted sales numbers to gauge product and campaign success.
CUSTOMER SERVICE SUPERVISOR
TIGO - MILLICOM S.A
01.2009 - 01.2010
- Monitored daily operations and evaluated performance to proactively approach backlogs.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Supervised direct reports and enforced adherence to established procedures and deadlines.
Education
Master of Science - Management, Innovation & Entrepreneurship
Australian National University
Canberra, ACT07.2023
BBA - Business Administration & Marketing
Southern Taiwan University of Science And Tech.
Taipei, Taiwan06.2017
Skills
- Business Management and Development
- Sales Expertise
- Motivational Leadership
- Strategic Decision-Making
- Supervision and Management
- Negotiation and Conflict Resolution
Languages
English
Full Professional
Chinese (Mandarin)
Professional Working
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
ACCOUNT MANAGER
MANPOWERGROUP
01.2024 - Current
BUSINESS DEVELOPMENT MANAGER
SUPAGAS
08.2023 - 01.2024
ASSOCIATE RECRUITMENT CONSULTANT
ADECCO GROUP
02.2023 - 04.2023
BUSINESS DEVELOPMENT CONSULTANT
TELSTRA CORPORATION
09.2022 - 02.2023
BUSINESS SALES CONSULTANT
NESTLE NESPRESSO
08.2022 - 07.2023
MALL COMMERCIAL & MARKETING MANAGER
ADMINSA S.A.
11.2018 - 07.2021
AFTER SALES COMMERCIAL MANAGER
MERCEDES BENZ INTERNATIONAL
11.2017 - 10.2018
CORPORATE SALES & MARKETING ACCOUNT MANAGER
TIGO - MILLICOM S.A
08.2011 - 08.2012
KEY ACCOUNT MANAGER
TIGO - MILLICOM S.A
01.2010 - 08.2011
CUSTOMER SERVICE SUPERVISOR
TIGO - MILLICOM S.A
01.2009 - 01.2010
Master of Science - Management, Innovation & Entrepreneurship
Australian National University
BBA - Business Administration & Marketing
Southern Taiwan University of Science And Tech.
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