Emily Rodriguez
Huntingdale,Australia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges, ambitious, career-focused job seeker, anxious to obtain an entry-level administrative position to help launch career while achieving company goals. Experienced Assistant Building Manager adept at supporting property operations to ensure property integrity. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
RESIDENT RELATIONS MANAGER
Pivot Facilities Management
Docklands, Victoria
08.2023 - Current
- Managed overall tenant relations, promoted tenant satisfaction, and streamlined services delivery
- Responded promptly to inquiries from prospective tenants about amenities offered by the property
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable, and safe support
- Maintained accurate records of all tenant communications, including emails, letters, phone calls
- Conducted regular inspections of residential units to ensure compliance with safety regulations
- Developed and implemented resident engagement initiatives to strengthen relationships with tenants.
- Coordinated repairs and renovations with contractors and service providers.
BUILDING ATTENDANT
Pivot Facilities Management
Docklands, Victoria
05.2023 - 08.2023
- Provided assistance with deliveries and mail sorting
- Responded to emergency situations promptly and efficiently
- Monitored access control system for visitors entering the building
- Conducted daily building inspections to ensure safety and security of occupants
- Kept business entrances clean, tidy, and professional in appearance
- Followed company uniform, performance, and security policies with every job
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
Bogota, Colombia
03.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Made outbound calls to obtain account information
- Answered inbound calls, chats and emails to facilitate customer service
- Used proven techniques to de-escalate angry customers during telephone interactions
- Mentored new employees on procedures and policies to maximize team performance.
PERSONAL ASSISTANT
Express Luck Colombia
Gachancipa, Colombia
09.2020 - 03.2022
- Organized personal and professional calendars with reminders for upcoming meetings and events
- Managed household inventory and maintenance schedules
- Organized both physical and digital files and updated reports to coordinate project materials
- Booked flights, hotel accommodations and ground transportation for smooth business travel
- Scanned physical documents and uploaded to encrypted databases for digital maintenance
- Submitted reports to and reviewed reports with supervisor
- Supported families during periods of disruption providing client help in adjusting to new lifestyles
- Performed various clerical tasks and organized office areas to promote productivity.
Education
High School Diploma -
La Presentacion
12.2018
Skills
- Administrative Support Specialist
- Client Satisfaction
- Multitasking and Organization
- Calendar Management
- Microsoft Office skills
- Customer Service
- Excellent Communication
- Creative Thinking
- English and Spanish Fluency
- Issue and Complaint Resolution
- Excellent Computer Skills
- Inbound and Outbound Calling
- Proactive and Self-Motivated
- Strong teamwork
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RESIDENT RELATIONS MANAGER
Pivot Facilities Management
08.2023 - Current
BUILDING ATTENDANT
Pivot Facilities Management
05.2023 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
03.2022 - 02.2023
PERSONAL ASSISTANT
Express Luck Colombia
09.2020 - 03.2022
High School Diploma -
La Presentacion
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