Eroni Rasalato
Hornsby,NSW
Summary
An influential team-leading role for the past five years, having honed
customer service and tech-savvy; also have acquired knowledge in
cyber-security concepts, Network fundamental's, windows platform and Virtual Machines will provide a firm foundation for the IT Trainee position. Likewise, Teamwork, people-centric nature, and compassion have afforded excellent interpersonal skills. Likewise, contribute to talents and proficiency in collaboration toward team efforts. Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills.
Overview
7
7
years of professional experience
5
5
Certificates
Work History
TEAM LEADER/ SACRIFICIAL
FILM INSTALLER, CoachAir Pty Ltd
Wetherill Park , NSW
2016.02 - 2021.02
- Quality installation of anti-graffiti window film on Sydney Trains as per guidelines and procedures.
- Liaise with Sydney Trains site managers and personals regarding daily task.
- Perform quality check on daily after installation making sure customer satisfaction is achieved.
- Managed to reduce hazards and associated risk to zero tolerance.
- Managing stock and asset management for CoachAir Pty Ltd.
- Optimized customer support by establishing collaborative service environment.
- Initiated timely response to emails, voicemails, invoicing and written correspondence.
- Built strong relationships with customers through positive attitude and attentive response.
RESEARCH OFFICER & DIVE MASTER
Beqa Adventure Divers
Pacific Harbor, Fiji
2008.11 - 2010.12
- Collect daily observation data from Shark Reef Marine Reserve.
- Do DNA extraction for global bull shark genealogy.
- Assist senior researcher in fish counts and specification.
- Managed "International Year of Shark 2009" by enlisting stakeholders and local authorities.
- Planned and initiated research study protocols, monitored regulatory and subject binders and organized, implemented and administered data collection and analysis systems.
Education
Bachelor of Arts - Marine Affairs and Geography
University of The South Pacific
Certificate 2 Foundation Study - undefined
Central Queensland University
Skills
High-level computer literacy and using technology.undefined
Certification
First aider certificate
Timeline
Certificate of Completion: Comptia A+ (220-1001) Udemy
2021-08
Certificate of Achievement: Detect and Defend against Cyber Threats (ITMasters)
2021-06
First aider certificate
2020-08
TEAM LEADER/ SACRIFICIAL
FILM INSTALLER, CoachAir Pty Ltd
2016.02 - 2021.02
Certificate of AutoCAD - Level 1
2015-01
Open Water Diving Cert (PADI)
2009-01
RESEARCH OFFICER & DIVE MASTER
Beqa Adventure Divers
2008.11 - 2010.12
Bachelor of Arts - Marine Affairs and Geography
University of The South Pacific
Certificate 2 Foundation Study - undefined
Central Queensland University