Errin Jenkins
Summary
Accomplished professional with extensive experience and expertise in operating buses, supervising, and ensuring security. Strongly motivated to succeed, enthusiastic, and committed to achieving personal and professional excellence. Proven ability to adapt skills and experience to diverse working environments sets me apart.
Overview
20
20
years of professional experience
Work History
Bus Operator and Supervising Role
North Sydney Bus Charter
01.2018 - 01.2020
- Transporting children from one location to another children
- Direct buses within the depot to the relevant spots safely and efficiently
- Providing training to new bus drivers through conducting tests
- Problem solve quickly when on the road
Bus Operator
State Transit Authority
01.2011 - 01.2018
- Same as duties discussed as below, moved jobs due to moving from Western Australia to New South Wales
Bus Operator
TORRENS TRANSIT
01.2010 - 01.2011
- Operate the bus safely on specified routes according to the bus timetable
- Provide professional customer service
- Ensure the care, safety and comfort of customers, ensuring buses and other equipment are treated with care
- Cash handling, reconciliation, fare collection, check tickets and travel passes to ensure compliance
- Assist people with disabilities to embark and disembark safely
- Drive and operate a number of different bus types and models in unpredictable traffic and road conditions
- Problem solves quickly and safely due to a change in the bus route
- Monitor the environment, passengers and bus stops for intending passengers
- Effectively respond to situations in which customers behave in a disruptive manner
Transit Officer
RailCorp
01.2000 - 01.2010
- Exercised sound judgment when making decisions under pressure, protecting the well-being of passengers at all times.
- Enhanced customer satisfaction through timely and efficient responses to passenger inquiries and concerns.
- Collaborated with fellow officers to maintain a secure environment, reducing incidents of vandalism and theft.
- Worked closely with station staff to address any maintenance issues or cleanliness concerns promptly.
- Promoted adherence to transit regulations by educating passengers on proper fare payment procedures and ticket use.
- Conducted fare inspections throughout assigned routes, deterring fare evasion attempts while maintaining a positive relationship with ridership communities.
- Contributed to the prevention of accidents by enforcing safety rules, such as staying behind yellow lines or prohibiting smoking in restricted areas.
- Provided support during special events or service disruptions by redirecting passengers and managing crowd control effectively.
- Supported law enforcement efforts by reporting suspicious activities and coordinating with local police when necessary.
- Participated in ongoing training programs, staying up-to-date on industry best practices and changes in regulations.
- Implemented conflict resolution techniques to defuse tense situations between passengers, maintaining a peaceful environment for all riders.
- Prepared reports documenting investigation activities and results.
- Completed frequent patrols to verify security of access points and grounds.
Skills
- Safety oriented
- Attention to detail
- Autonomous work
- Teamwork
- Understanding legislation
- Interpreting policies
- Applying procedures
- Office administration
- Clerical support
- Filing
- Document preparation
- Accountability
- Research skills
- Analytical skills
- Judgement
- Customer service
- Handling enquiries
- Problem solving
- Escalated issues
- Written communication
- Report preparation
- Interpersonal skills
- Relationship building
- Time management
- Meeting deadlines
- Problem solving under pressure
- Leadership skills
- Motivating team members
- Establishing relationships
- Team contribution
- Continuous improvement
- Evaluating systems
- Training commitment
- Skill acquisition
- Incident reporting
Timeline
Bus Operator and Supervising Role
North Sydney Bus Charter
01.2018 - 01.2020
Bus Operator
State Transit Authority
01.2011 - 01.2018
Bus Operator
TORRENS TRANSIT
01.2010 - 01.2011
Transit Officer
RailCorp
01.2000 - 01.2010